Sr. Specialist, Community Management

Mass Digital Health; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity package

Comprehensive benefits

Job summary

WHOOP is hiring a Sr. Specialist, Community Engagement to drive community relations and engagement across social media platforms like Instagram and TikTok. You will partner with various teams to execute strategies that enhance member relations and business growth.

The ideal candidate has a Bachelor’s degree and 3-5 years of relevant experience, demonstrating expertise in community management and digital marketing. This role offers a competitive salary range of $80,000 to $110,000 along with equity and comprehensive benefits.

Qualifications

• 3-5 years of experience in community management, social media, or digital marketing.
• Proven experience developing community engagement strategies across social platforms.
• Experience managing integrated social campaigns from start to finish.

Responsibilities

• Lead community engagement across various social media platforms.
• Develop platform-specific community engagement strategies.
• Monitor community sentiment and trends, surfacing actionable insights.

Skills

Community management

Social media

Digital marketing

Strong written communication skills

Analytics tools

Education

Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or related field

Tools

Sprinklr

PLOT

Job description

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Sr. Specialist, Community Engagement to help build, nurture, and grow meaningful relationships with members, athletes, creators, partners, and the broader performance community. As a key member of the Social Media team, you will lead community engagement efforts across social platforms, translating audience conversations into actionable insights while creating opportunities for deeper connection with the WHOOP brand. This role will partner closely with Creative, Brand, Product Marketing, Sports & Talent, Communications, and Customer Experience teams to drive engagement, advocacy, and community‑led storytelling that strengthens member affinity and fuels business growth.

RESPONSIBILITIES:

• Lead day‑to‑day community engagement across Instagram, TikTok, LinkedIn, X, Reddit, and emerging platforms, fostering authentic relationships with members, athletes, creators, partners, and prospective customers.
• Develop and execute platform‑specific community engagement strategies that drive audience growth, participation, advocacy, and brand affinity.
• Partner cross‑functionally to activate community engagement around product launches, partnerships, campaigns, athlete moments, and key cultural events.
• Monitor community sentiment, social conversations, and emerging trends, surfacing actionable insights and recommendations to stakeholders across Marketing, Product, Customer Experience, and other teams.
• Establish feedback loops that elevate member perspectives, product feedback, and recurring community themes to inform decision‑making across the organization.
• Track and analyze engagement, sentiment, and community health metrics, using performance insights to continuously optimize community strategies and initiatives.
• Serve as a subject matter expert on social platform best practices, internet culture, and community trends, identifying opportunities for WHOOP to engage authentically and remain culturally relevant.

QUALIFICATIONS:

• Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field, or equivalent professional experience.
• 3-5 years of experience in community management, social media, digital marketing, or a related field, preferably supporting a consumer‑facing brand.
• Proven experience developing and executing community engagement strategies across multiple social platforms, including Instagram, TikTok, LinkedIn, X, and Reddit.
• Experience managing integrated social campaigns from planning and execution through measurement and optimization.
• Strong understanding of social listening, community management, and analytics tools, including platforms such as Sprinklr, PLOT, or similar technologies.
• Exceptional written communication skills with the ability to adapt messaging and brand voice across audiences, platforms, and conversation types.
• Demonstrated ability to build strong cross‑functional partnerships and effectively manage multiple priorities in a fast‑paced environment.
• Passion for sports, performance, health and wellness, technology, and community‑driven brands.
• Strong commitment to embracing and leveraging AI tools in day‑to‑day tasks, ensuring AI‑assisted work aligns with the same high‑quality standards as personal contributions.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E‑verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long‑term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long‑term growth and success.

The U.S. base salary range for this full‑time position is $80,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job‑related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.