Sr. Specialist, Client Delivery - Incent

Ansira; Missouri; Hybride; USD 52 000 - 76 000; Plein temps

Résumé du poste

Ansira seeks a Sr. Specialist to support local channel partners and advertising partners, aligning with client priorities and program guidelines. The role emphasizes brand-standards compliance, content guidance, and superior customer service through phone, chat, and email.

You will help optimize engagement, review materials, and collaborate across internal teams to mitigate risks and improve quality. Ideal candidates have a bachelor’s degree in a related field, 1+ years of agency experience, and

Qualifications

• Bachelor’s degree in a business, communication, journalism, marketing, or related field.
• 1+ years of agency or related experience.
• Some remote-work experience preferred and demonstrated ability to work independently.
• Proven technical competence with Word, Excel, Outlook, and social publishing platforms.
• Multimedia digital knowledge preferred.
• Experience collaborating in fast-paced teams.
• Understanding of industry trends and a passion for innovation and client service.
• Exceptional client and customer service skills.
• Strong attention to detail and excellent time management.
• Strong verbal and written communication skills.
• A natural curiosity and eagerness to learn.

Responsabilités

• Interact with clients and customers via phone, chat, and email to understand marketing needs and resolve escalations.
• Maintain accurate profile and communication records with proactive reporting.
• Coach customers and partners in creating brand-compliant content and documentation.
• Review marketing materials against guidelines to determine eligible reimbursement.
• Collaborate with customers to boost participation and content performance across platforms.
• Serve as a liaison, leading partnerships with internal teams.
• Collaborate with team members and participate in idea-sharing sessions.
• Provide ongoing feedback and status updates to customers.
• Troubleshoot website functionality issues with IT as needed.
• Perform monthly release testing and QA for enhancements.
• Conduct self-QC and ensure quality and productivity; verify pre-payment accuracy and compliance.
• Mentor peers to increase program and platform knowledge and quality.
• Able to flex responsibilities as needed.

Connaissances

Client communication

Customer service

Time management

Attention to detail

Written communication

Team collaboration

Formation

Bachelor’s degree in business or related field

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Social publishing platforms

Description du poste

The Sr. Specialist provides support to local channel partners and their advertising partners through thought leadership, a strong understanding of the client’s strategic priorities and key business objectives, a thorough understanding of each program’s guidelines, basic knowledge of traditional and digital media, and expertise in both program administration and customer service.

This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.

Duties/Responsibilities

• Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently
• Maintain accurate profile and communication records with proactive reporting tied to support and actions provided
• Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
• Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement
• Work with customers to increase participation, engagement rates, and content performance on all applicable platforms
• Lead partnerships by serving as a liaison with internal teams
• Collaborate with team
• Participate in idea-sharing and brainstorming sessions
• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
• Troubleshoot issues with website functionality and work with IT to resolve
• Perform monthly release testing and enhancement quality assurance
• Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity
• Perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines
• Support in mentoring and training peers to increase program and platform knowledge and to improve quality
• Able to flex up or down in job responsibilities when needed

Qualifications

• Bachelor’s degree in a business, communication, journalism, marketing, or related field
• 1+ years of agency or related experience
• Some remote-work experience preferred and demonstrated ability to work independently
• Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms
• Multimedia digital knowledge preferred
• Experience working with collaborative teams in a fast-paced environment
• Understanding of industry trends and a passion for technological innovation & client service
• Exceptional client and customer service skills
• Strong attention to detail and excellent time management
• Strong verbal and written communication skills
• A natural curiosity and eager desire to learn