Sr. Software Engineer, Full Stack - Agentic AI

Genesys Cloud Services, Inc.; Charlotte (NC); On-site; USD 116,000 - 203,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth

Flexible work schedules

Career growth opportunities

Open time off + 10 holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys—a leader in AI-powered customer experience orchestration—seeks a Sr. Software Engineer, Full Stack to build agentic AI features on Genesys Cloud.

You will design, develop, and deploy end-to-end AI driven solutions across React/TypeScript frontends and backend services, integrating advanced LLM capabilities. You’ll collaborate with product teams and customers to translate complex problems into scalable platforms, improve observability, and contribute to enterprise SaaS deployments at

Qualifications

• Approximately 5+ years of professional software engineering experience or equivalent shipped products.
• Strong full stack development foundation across frontend, backend, and API design using TypeScript/JavaScript and one of Java, Python, or Node.
• Hands-on experience with large language models including tool calling and retrieval augmented generation.
• Familiarity with agentic system design, multi-step reasoning, autonomous tool usage, and planning structures.
• Experience deploying and operating services in AWS environments (Lambda, ECS, Fargate or similar).
• Demonstrated ownership mindset with the ability to work independently in ambiguous environments.

Responsibilities

• Own end-to-end delivery of AI-driven features from framing to production.
• Design and build agentic systems that plan, reason, and act using tools and APIs for reliability and observability.
• Develop full-stack solutions across React/TypeScript frontends and backend services with LLM integration.
• Translate customer problems into scalable product solutions in collaboration with product and stakeholders.
• Build evaluation frameworks to measure quality, cost, latency, and robustness of AI systems.

Skills

Full stack development

TypeScript/JavaScript

LLM tooling

Agentic system design

AWS deployment

Ownership mindset

Tools

React

APIs

LLM integration

AWS (Lambda/ECS)

Job description

Sr. Software Engineer, Full Stack - Agentic AI

United States, North Carolina, Charlotte

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:Shape how enterprises design and deliver customer experiences by building AI powered applications on top of Genesys Cloud that solve real operational challenges. This role operates at the intersection of product innovation and engineering execution, where ideas move quickly from concept to production and directly impact how businesses engage with their customers at scale. You will work within an innovations team that functions as a product studio, owning ambiguous problems and turning them into usable, high impact solutions deployed through AppFoundry.

You will influence how agentic AI systems are designed, evaluated, and deployed in real world environments, from industry specific virtual agents to compliance tooling and evaluation infrastructure. The role offers visibility into enterprise customer needs, close collaboration with product and solution teams, and the opportunity to shape emerging patterns in LLM driven systems. As part of Genesys, you contribute to a platform that enables organizations globally to orchestrate meaningful customer experiences with empathy and intelligence.

This position provides strong growth exposure across AI application development, distributed systems, and enterprise SaaS, with opportunities to expand technical depth, product thinking, and ownership across increasingly complex systems.

This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

Key Responsibilities:

• Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production

• Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications

• Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers to deliver cohesive user and system experiences

• Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders

• Build and enhance evaluation frameworks that measure quality, cost, latency, and robustness of AI systems under real world conditions

• Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes

Required Qualifications:

• Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products

• Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node

• Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques

• Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes

• Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar

• Demonstrated ownership mindset with the ability to self direct, execute, and deliver results in ambiguous environments

Preferred Qualifications:

• Experience in customer experience, contact center technologies, or AI driven CX platforms

• Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, or similar multi agent coordination approaches

• Deeper experience with AWS services including Bedrock, Step Functions, SQS, SNS, or infrastructure as code tools such as CDK or Terraform

• Background in distributed systems, event driven architectures, and observability practices

• Experience building or operating enterprise SaaS platforms, including multi tenancy, access control, and usage metering

#LI-DNI

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$115,500.00 - $203,100.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.