Sr. Software Development Engineer, CS Tools

Amazon; Hawthorne (CA); On-site; USD 168,000 - 227,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon in Hawthorne, CA is seeking a Software Development Engineer to join the AI transformation of Customer Supporting activities. You will own the design, development, and delivery of tools and cloud services that support our customer support team and engineers.

You will mentor others, drive high-quality software, and collaborate with CS, Engineering, QA, Product, Marketing and HR to implement features that improve user experience and operational efficiency.

Qualifications

• 5+ years of non-internship professional software development experience.
• 5+ years of programming in at least one language.
• 5+ years of leading design/architecture of systems.
• Experience as a mentor, tech lead or engineering lead.
• Bachelor's degree in computer science or equivalent.

Responsibilities

• Design, create, and update tools and cloud services that provide AI-automation for Customer Supporting activities.
• Identify opportunities to improve user experience and information flow for platforms used by customers.
• Engage internal and external stakeholders to implement features.

Skills

Non-internship experience

Programming in at least one language

Leading design/architecture of systems

Mentor / tech lead

Education

Bachelor's degree in CS or equivalent

Job description

Ring is looking for a Software Development Engineer to join AI transformation of the Customer Supporting activities. We're open to hiring this person to sit in our Hawthorne.

The ideal candidate will be curious, creative, goal-oriented, and excited to support other internal team members. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security. You will own the maintenance, design, development, and delivery of multiple tools and cloud services that support our customer support team and engineers. You will have the opportunity to contribute to customer service tools on a growing team.

Key job responsibilities

• Design, create, and update functionality for the tools, systems, software, and sites that provides AI-automation for Customer Supporting activities.
• Identify opportunities to improve the user experience on platforms used by customers, as well as increase efficiency and informational flow.
• Engage internal teams (CS, Engineering, QA, Product, Marketing, HR, etc.) and external stakeholders for implementing features.

Basic Qualifications

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 168,100.00 - 227,400.00 USD annually