Sr Software Development Engineer, Business Process Optimization

Workday, Inc.; Pleasanton (CA); Híbrido; USD 176.000 - 264.000; Jornada completa

Descripción de la vacante

Workday, Inc. in Pleasanton, CA is seeking a Senior Software Development Engineer to drive the design and execution of core components powering our Agentic Workflow and Analytics Platform.

You’ll build scalable microservices, low-latency pipelines, and observability features at enterprise scale. You’ll work with OpenTelemetry, LangChain, LangSmith, and MCP, extending tracing across multi-tenant environments, implementing gRPC/REST APIs, and collaborating with product, data engineering, SRE, and

Formación

• 8+ years in software development and scalable systems, 5+ years in distributed architectures with high availability.
• Proficiency in Java, Go, Scala, or Python and production-grade coding experience.

Responsabilidades

• Architect, build, and maintain scalable microservices and data pipelines with sub-second queries.
• Extend tracing and observability using OTLP for agentic workflows and LLM reasoning steps.
• Design high-performance API surfaces (gRPC/REST) and integrate MCP frameworks.
• Collaborate cross-functionally with Product, Data Engineering, SRE, Legal/Compliance, and QA teams.

Conocimientos

Distributed systems

Java

Go

Scala

Python

gRPC

REST APIs

OpenTelemetry

LangChain/LangSmith

Educación

Bachelor's in CS/SE or related

Herramientas

ClickHouse

Kafka

Spark/Flink

Iceberg

S3

Grafana Tempo

Descripción del empleo

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Admin Central is building the future of how administrators works across Workday—turning a fragmented patchwork of tools and disconnected AI into a single, unified experience. Within Admin Central, the Business Process Optimize team powers the underlying platform infrastructure. You’ll build mission-critical distributed systems, high-availability usage pipelines, and event-driven data flows across global product regions to ensure enterprise billing integrity at scale. If you're excited to build from scratch, move fast, and transform how thousands of admins work every day, come join us!

About the Role

As a Senior Software Development Engineer on the BP Optimize (BPO) team, you will drive the technical design and execution of core components powering our next-generation Agentic Workflow and Analytics Platform.

BPO sits at the intersection of AI-driven automation, Model Context Protocol (MCP), and enterprise-scale observability, empowering over 100+ active Tier-0 enterprise customers and supporting millions of daily API requests.

In this hands-on role, you will solve multi-petabyte-scale data challenges, build low-latency infrastructure backed by ClickHouse and big-data streaming pipelines (Kafka, Spark/Flink, Iceberg, S3), and shape the future of Observability AI.

You will extend our distributed tracing and telemetry capabilities to LLM and agentic workflows (integrating tools like LangSmith and LangChain) to provide deep visibility into agent execution, tool calls, and prompt/response chains across global multi-tenant environments.

Key Responsibilities

• Architect & Build: Design, implement, and maintain highly scalable, fault-tolerant microservices and high-throughput data ingestion pipelines capable of sub-second query execution.
• Agentic Telemetry & AI Observability: Extend distributed tracing via OpenTelemetry (OTLP) to monitor agentic execution paths, tool invocations, and LLM reasoning steps across enterprise workloads.
• System Optimization: Optimize query performance and data retention strategies on ClickHouse, Grafana Tempo, and Apache Iceberg to ensure platform availability.
• API & Integration Design: Build high-performance gRPC and REST APIs to enable clean tool integration with BPO’s Model Context Protocol (MCP) framework and Agent Ready Tools.
• Cross-Functional Leadership: Collaborate closely with Product, Data Engineering, SRE, Legal/Compliance, QA automation leads, and cross-team partners to deliver critical feature releases on tight timelines.
• Operational Excellence: Author technical design specifications, runbooks, and system architecture docs while contributing to CI/CD pipelines, load testing, and multi-region failover strategies.

About You

Basic Qualifications

8+ years experience in software development engineering, architecting, building, and scaling robust and efficient software systems, with at least 5+ years explicitly focused on designing, building, and operating complex distributed system architectures with proven high availability (99.9% uptime) and fault tolerance.

5+ years experience in writing production-grade code in at least two of the following programming languages and technologies: Java, Go, Scala, or Python.

Other Qualifications

Algorithmic Thinking: Strong ability in data partitioning, dynamic sharding, high-dimensional vector retrieval, and caching strategies for high-throughput indexing and sub-second query execution over massive datasets.

API & System Design: Solid experience with gRPC, REST, and OTLP for scalable distributed APIs (observability, analytics, AI agent orchestration), combined with strong OOD skills — clean abstractions, DDD, and microservices patterns for fault-tolerant architectures.

Testing & SCM: Strong grasp of distributed load/integration testing, telemetry-driven regression checks, and CI/CD automation, plus solid Git/GitHub/Bitbucket experience with advanced branching, merging, and PR hygiene.

Software Development: Solid proficiency in Java, Go, Scala, or Python, along with enterprise security practices (mTLS, RBAC/ABAC, encryption at rest/in transit).

Collaboration & Documentation: Proven ability to mentor engineers and technically lead cross-functional pods, paired with strong technical writing for architecture specs, API contracts, runbooks, and LLM/agentic tracing docs (LangChain/LangSmith).

Education: Bachelor's in Computer Science, Software Engineering, or related field, or equivalent experience; Master's in Computer Science or Distributed Systems strongly preferred.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.

Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $176,000 USD - $264,000 USD

Additional US Location(s) Base Pay Range: $148,200 USD - $264,000 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).

This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Those in our remote \"home office\" roles also have the opportunity to come together in our offices for important moments that matter.

Equal Opportunity and Consent

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.

Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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