Sr. Site Reliability Engineer

Mastercard Inc.; O’Fallon (MO); On-site; USD 96,000 - 163,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401k with company match

Paid time off

Job summary

Mastercard Inc. is seeking a Senior Site Reliability Engineer to own production readiness for our global services in a dynamic, fast-paced environment.

You will lead reliability initiatives, partner with product and engineering teams, and mentor junior staff to improve incident response and overall system health. The role emphasizes automation, capacity planning, risk mitigation, and adherence to IT service management while supporting ongoing fintech operations and secure, scalable

Qualifications

• Observability tooling and scripting to collect logs, metrics and traces.
• Code or scripts to automate tasks and runbooks.
• Experience configuring Linux/Unix systems and networks.
• Cloud design, deployment and management across major providers.
• Designing highly available, scalable and recoverable systems.
• Applying DevOps practices including CI/CD and containers.
• Structured incident response and troubleshooting capabilities.
• Forecasting capacity needs and optimizing performance.
• Applying ITSM principles to incidents, changes and problems.
• Using monitoring data to drive reliability improvements.

Responsibilities

• Execute key SRE projects and resolve issues as they arise.
• Evaluate operational requirements and craft technical solutions.
• Support automation to improve workflows and incident response.
• Troubleshoot complex system issues and escalate as needed.
• Contribute to documentation and knowledge sharing.
• Collaborate with developers to align reliability with business needs.
• Participate in reviews and quality assurance for stability.
• Contribute to product/service enhancements as a senior contributor.

Skills

Observability

Scripting

Linux/Unix

Cloud Infra

Reliability

DevOps

Troubleshooting

Capacity Planning

ITSM

Monitoring

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Sr. Site Reliability Engineer

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role

The Business Operations team is seeking a highly motivated and experienced Senior Site Reliability Engineer (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance, hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities

• Independently execute key elements of projects/processes within the Site Reliability Engineering area by applying in-depth knowledge of their discipline and area best practices to effectively resolve problems and roadblocks as they occur.
• Assist in evaluating operational requirements and developing technical solutions within existing frameworks.
• Support automation and scripting efforts to improve operational workflows and incident response processes.
• Troubleshoot and resolve routine and some complex system issues, escalating when necessary to maintain system health.
• Contribute to documentation, knowledge sharing, and best practices to enhance team operational procedures.
• Collaborate with development teams and stakeholders to ensure reliability solutions align with technical and business needs.
• Participate in reviews and quality assurance activities to uphold system stability standards.
• May contribute to solution development for new products/services and/or manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within the Site Reliability Engineering area.

Qualifications

• Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement.
• Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar.
• Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability.
• Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency.
• Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand.
• DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations.
• Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations.
• Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage.
• IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs.
• Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD

Benefits for full-time employees

• insurance (including medical, prescription drug, dental, vision, disability, life insurance);
• flexible spending account and health savings account;
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave);
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire;
• 10 annual paid U.S. observed holidays;
• 401k with a best-in-class company match;
• deferred compensation for eligible roles;
• fitness reimbursement or on-site fitness facilities;
• eligibility for tuition reimbursement;
• and many more.

Benefits for interns

• 56 hours of Paid Sick and Safe Time;
• jury duty leave;
• and on-site fitness facilities in some locations.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.