Sr. Services Analyst - IT

Socket.dev; City of Oswego (NY); On-site; USD 113,000 - 126,000; Full time

Job summary

Constellation is seeking a detail-oriented IT professional to design, build, and maintain IT services and portfolios, managing tasks for subordinates and budgets for small projects. The role emphasizes working with business partners, planning, and delivering reliable IT solutions with minimal supervision.

Required are a Bachelor's degree in Computer Science or related field, 5–8 years IT experience, strong Excel analytics, and proven communication skills.

Qualifications

• Bachelor's degree in Computer Science or related discipline.
• Typically 5–8 years of IT experience.
• Proficiency with data analysis in Microsoft Excel.
• Experience leading small IT projects or sub-teams.
• Strong problem solving and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work with remote project teams.

Responsibilities

• Lead IT service portfolios or products and manage SLAs with business partners.
• Create and maintain documentation for products and services.
• Engage with business and IT partners and other stakeholders.
• Oversee IT operational planning, outages, vendor engagement, and budget tracking.
• Mentor and provide feedback to junior team members.
• Keep technical knowledge and business acumen up to date.

Skills

Data analysis with Excel

IT project management

Problem solving

Communication skills

Remote collaboration

Education

Bachelor's degree in Computer Science or related discipline

Job description

WHO WE ARE

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

TOTAL REWARDS

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $113,400 to $126,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
• Maintain and enhance engagement with business and IT partners and other stakeholders
• Manage and oversee IT operational planning activities, including outage support coordination, vendor engagement, IT asset lifecycle management, equipment procurement, and budget tracking
• Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
• Maintain technical knowledge and business acumen within own discipline or function

MINIMUM QUALIFICATIONS

• Bachelors degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
• Proficiency with data analysis in Microsoft Excel
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal)
• Ability to work with remote project teams

PREFERRED QUALIFICATIONS

• Utilize understanding of customer's business needs to determine requirements
• Applies technical expertise to plan, design, build or support required products and processes
• Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
• As assigned, manage budget for area of responsibility
• As assigned, manage working relationship with outsourcing partners
• Previous Nuclear Power Plant experience