Sr. Service Technician, Scottsdale

Lucid Motors; Scottsdale (AZ); Presencial; USD 55.000 - 83.000; Jornada completa

Descripción de la vacante

Lucid Motors is seeking a Sr. Service Technician to lead diagnostic work on battery electric vehicles in our Scottsdale service location.

You will diagnose, repair, and document electro-mechanical issues, train junior technicians on HV systems, and maintain up-to-date knowledge of high/low voltage systems and EV powertrains. The role requires 4+ years of service experience, ASE certifications, and strong communication with customers and team members.

Formación

• 4+ years of experience as a Service Technician or Diagnosis Technician.
• Experience diagnosing and repairing HV/LV systems and EV powertrains.
• Customer-facing experience with strong communication skills.
• Proficient with MS Office and DMS software.

Responsabilidades

• Diagnose and repair electro-mechanical issues on BEVs.
• Train and assist junior technicians on HV systems.
• Maintain knowledge of high/low voltage systems and EV powertrains.
• Document all customer vehicle interactions accurately in the service system.
• Collaborate with service team and communicate with customers.

Conocimientos

HV systems knowledge

Customer communication

Documentation

Electrical diagnostics

Educación

ASE Certifications (A4-A8, L3, L4-ADAS)

Herramientas

DMS software

Microsoft Office

Descripción del empleo

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Lucid Service Technicians are the foundation of every Lucid service location, working alongside the best and advanced service teams in the EV industry. We are seeking technicians that approach their work with vigor and curiosity and focus on providing Lucid customers with an exceptional experience.

A career at Lucid means support to excel and reach your career goals. This involves access to training, including Lucid-developed curriculum, both online and instructor led. You can expect career check-in conversations with management and a supportive environment that encourages advancement. What you will also experience is a people-centered philosophy, where you would have eligibility for shares in the company and a clean, safe, state-of-the-art work environment.

The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities:

Confidently repair electro-mechanical issues and perform diagnostics

Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.

Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems

Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories

Follow correct repair order documentation procedures, i.e. The Three C's

Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.

Demonstrate attention to detail and passion for creating positive client experiences

Ability to work remotely and support mobile service team as needed

Other duties as assigned

Qualifications:

4+ years of experience as a Service Technician or Diagnosis Technician

ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) - (Required)

Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains

Experience in luxury automobile repair environments

Customer facing experience exhibiting excellent written and verbal communication skills

Proficient in Microsoft Office as well as learn proprietary DMS software

Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis

EPA 609 Certification

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

ASE Certified Master Technician

Job posting disclaimer:

Where permitted by law, successful completion of a drug test and background check including, but not limited to, motor vehicle records is a condition of employment for Lucid service centers.

At Lucid, we don’t just welcome diversity - we celebrate it!

Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable state or federal laws and regulations.

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.