Sr. Service Lab Technician III

Rivian; Hayward (CA); On-site; USD 62,859 - 83,275; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Sr. Service Lab Technician III in Hayward, CA, to enhance service procedures and collaborate with engineering teams. Candidates should possess a strong background in automotive technologies, exceptional communication skills, and experience in training teams.

This role is critical for validating service manuals and improving efficiency without compromising quality. Successful candidates will work closely with directors and engineers while maintaining a professional demeanor.

Qualifications

• Bachelors in Automotive Technology or equivalent.
• 6+ years experience in the automotive or EV sector.
• Ability to lift and carry at least 50 pounds.
• Ability to travel as needed (up to 75%).

Responsibilities

• Support creation of technical publications for all service manuals.
• Validate repair procedures for accuracy.
• Improve efficiency in service procedures without compromising quality.
• Validate all service tooling prior to implementation.
• Support cross-functional teams on pre-production vehicle builds.

Skills

Automotive Technology/Technician Degree or equivalent experience

6+ years of automotive and/or EV experience

Strong diagnostics experience

Strong written and communication skills

Strong organization skills with attention to detail

Ability to drive non-commercial truck and trailer

Ability to communicate using telephone and/or e-mail

Knowledge of EV Powertrains and HV systems

Education

OEM Certified Master Technician

OEM Specific Technician Training

Job description

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Sr. Service Lab technician III will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP’s and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborate with others and always maintain an extremely positive attitude and great work ethic.

Responsibilities

• Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)
• Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)
• Improve efficiency in service procedures without compromising quality and safety of the repair
• Validate all service tooling prior to implementation to the field
• Support campaigns and containment initiatives
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Support cost analyst impact on different serviceability methods and processes
• Support cross functional teams and assist with pre-production vehicle builds
• Provide ad hoc service support to the field to support the Service organization
• Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams.
• Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization.

Qualifications

• Automotive Technology/Technician Degree or equivalent experience
• 6+ years of automotive and/or EV experience
• OEM Certified Master Technician is a plus
• OEM Specific Technician Training is a plus
• Ability to drive non-commercial truck and trailer
• Ability to travel as needed (up to 75%)
• Experience working in start-up environments
• Knowledge of EV Powertrains and HV systems
• Strong diagnostics experience
• Strong written and communications skills
• Strong organization skills with attention to detail
• Ability to stand for 8-10 hours per day
• Frequent use of hands to handle or feel material during quality inspections
• Occasionally required to climb permanent or temporary stairs or ladders in construction environments
• Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
• Required to communicate using telephone and/or e-mail
• Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
• Ability to lift and carry at least 50 pounds
• Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
• Required frequent travel 6-8 hours in a company provided non-commercial vehicle
• Minimum age of 21
• No driving related suspensions or revocation of Driver License within a 3-5 year period
• Ability to read and speak fluent English
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Pay Disclosure

The hourly rate for this role is $45.63 to $60.45 per hour based Hayward, CA applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].