Sr. Service Field Tech

RESA Power, LLC; Shelton, Northern (CT, KY); Hybrid; USD 61,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Milestone bonus

Job summary

RESA Power, LLC seeks a Sr. Service Field Technician to perform operation, maintenance, installation and troubleshooting of LV Switchboards, Switchgear, MCCs, and transformers. Travel to customer sites for testing, repairs and startup is required.

The role demands strong client communication and safety compliance, with overtime as needed. You will manage small to large projects, document test results, and coordinate with Sales and Project Management to ensure customer satisfaction and quality

Qualifications

• High School diploma or equivalent with related field experience preferred.
• Experience with electrical testing, troubleshooting and on-site service work.
• Knowledge of NEC and industry standards such as OSHA, IEEE, NFPA.

Responsibilities

• Troubleshoot, test, repair and service LV switchboards, switchgear, MCCs and transformers.
• Communicate with clients and management for effective problem resolution.
• Prepare project estimates and expand project scopes as needed.
• Inspect sites, report problems to Sales/PM, and document findings.
• Complete on-site reports and software test documentation.

Skills

Electrical testing

Troubleshooting

Project coordination

Client communication

Safety compliance

Education

High School diploma/GED

Tools

MCC

Switchgear

Transformers

Low voltage equipment

38 kV class equipment

Job description

A Sr. Service Field Technician requires a qualified, service-oriented individual to perform operation, maintenance, installation and troubleshooting of Switchboards, Switchgear, Motor Control Centers, Transformers, and associated equipment. A qualified individual must be able to test, inspect, troubleshoot, operate breakers, switches, MCC Buckets. They must be able to manage small to large size projects with good supervisory and organizational skills. They must be self-directed and very committed to customer satisfaction. Excellent communication skills with clients, peers and management are essential.

Duties and Responsibilities

• Primary responsibility will be to perform trouble shooting, electrical / testing, repairs and service on LV Switchboard, Switchgear, MCC, and transformers.
• Communicate with clients, peers and management for effective problem resolution and transfer of pertinent information.
• Maintain strong client relationships, prepare project estimates, expand project work scopes and assist in negotiating extra charges.
• Ability to walk through customers’ sites, inspect problem(s) and report problem(s) to Sales and Project Management.
• All work and decisions shall be conducted in strict compliance of all regulatory laws.
• Responsible for the quality control of the LV Switchboard, Switchgear, MCC, and transformers. Specific items include Complete final test report, ensure all warning signs, nameplate, etc. are on the equipment and ensure final pictures have been taken for file and customer.
• Responsible for testing LV Switchboard, Switchgear, MCC, transformers, etc as assigned as per company and customer expectations.
• Complete test reports in company software in a timely manner.
• As directed, complete service and repair work at Customer location(s).
• Must be able to work weekly and/or weekend overtime. Holiday work is scheduled as per business/Customer need.
• Comply with all safety requirements, including proper use of personal protective equipment and operation of equipment in a safe and competent manner. Understand and meet all departmental safety objectives and goals.
• Keep assigned work-area clean, organized, and orderly. Ensure all safety and industrial hygiene requirements are maintained.
• Work with members of a team to effectively complete work assignment. Receive information from team members regarding customer needs and product requirements and utilize this information to perform one’s function.
• Other duties as assigned.

Job Requirements

• High School diploma/GED or equivalent experience and 5 years of experience in a related field.
• Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA.
• Strong background and experience in most types of Low, and Medium voltage equipment through the 38 kV class.
• Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 38kV class, etc. ortraining from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program)
• Experience using the following machinery and skill set: Press Brake (Steel and Copper), Lathe, End Mill, Shear, CNC, and Welding.
• Complete projects consistently on budget and at a reasonable contribution.
• Ability to complete on-site job reports.
• Valid driver’s license with a Class A CDL is preferred.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• We are customer driven
• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
• We focus on growth
• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
• We solve problems
• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
• Webuild strong relationships
• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel

25%-50%

Compensation

$44-$50/ Hr.

Benefits

• Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.

Physical Requirements

• Must be willing to work and/or drive periodic workdays in excess of 12 hours.
• Must understand special hazards associated with high voltage equipment.
• Ability to work in extreme temperatures and weather conditions for various periods of time.
• Must have excellent balance and able to maintain body equilibrium that exceeds what is normal for ordinary locomotion.
• Must have good eye/hand coordination.
• Ability to move hands and manipulate objects easily and skillfully.
• Must be able to ascend and descend stairs in operating unit.
• Must be able to climb up and down on ladders at varying heights with fall restraint.
• Must be able to enter and move about in confined spaces and wear personnel protective equipment.
• Ability to sit, bend, stretch, twist, kneel, stoop, crouch, crawl or reach with your body, arms, and/or legs.
• May be required to push, pull, lift, and/or carry up to a maximum of 50 pounds.
• Adequate olfactory and auditory abilities.
• Vision abilities include close, distance, color, peripheral vision and depth perception.
• Must display ability to read and understand job descriptions, safety/technical manuals and safety/warning signs.
• Will be required to pass physical, drug, and alcohol testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.