Sr. Salesforce Administrator, Amazon Publisher Services

Amazon; Austin (TX); On-site; USD 160,000 - 216,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Advertising is seeking an experienced Salesforce Administrator to design and define our Salesforce.com environment. The role supports SFDC CRM, data governance, and analytics across web, mobile app, and streaming initiatives, with emphasis on automation and API integrations.

The ideal candidate has 5+ years in Salesforce development (Apex, LWC, Visualforce, Flows), admin certifications, and strong cross-functional collaboration skills within a fast-paced enterprise environment.

Qualifications

• Bachelor's degree required.
• Experience in business analysis and gathering requirements.
• Experience working with technical and non-technical stakeholders to deliver results.
• Strong written and oral communication across all levels of the organization.
• Salesforce Advanced Administrator Certification.
• 5+ years of Salesforce development experience (Apex, Aura, LWC, Visualforce, Flows).

Responsibilities

• Manage SFDC CRM including internal support requests, data integrity, data governance, and InfoSec compliance.
• Configure SFDC features: users, roles/profiles, permission sets, objects, layouts, fields, formulas, validations, flows, metadata, and approvals.
• Learn and adapt to Amazon internal tools and AWS technology.
• Partner with cross-functional stakeholders to plan and build improvements and customizations.
• Participate in change management and drive stakeholder communications.
• Lead QA testing: create test cases and ensure features work in production; train end-users.
• Support email marketing campaigns using Pardot.
• Promote Salesforce user adoption.

Skills

Salesforce Admin Certification

Salesforce development

Salesforce API integration

Data loading & reporting

SQL/SOQL/SOSL

Service Cloud

Pardot

Communication

Advertising knowledge

Education

Bachelor's degree

Tools

Pardot

Job description

Description

Amazon Advertising is a fast-growing multi-billion-dollar business that includes digital advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.

Amazon Publisher Services (APS) helps publishers of all sizes to better monetize their content through effective advertising across devices and media channels. APS works with Amazon teams across the globe to solve complex problems for our customers. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.

APS is looking for an experienced Salesforce Administrator to help build and define the designs of our Salesforce.com (SFDC) environment. The candidate will be part of several projects aligned with web, mobile app and streaming TV (STV) initiatives to drive operational excellence by applying both business and technical acumen in an agile and innovative environment. The ideal candidate will help empower APS users with tools, analytics and automation processes and must be an expert in the full suite of SFDC dev tools, including Visualforce, APEX, Aura, Lightning Web Components, Web Services, and APIs.

This role can sit in Austin, TX | New York, NY | Palo Alto, CA | San Francisco, CA.

• Manage SFDC Customer Relationship Management (CRM) including internal support requests, data integrity, data governance, and InfoSec compliance
• Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages
• Learn and adapt to Amazon internal tools and AWS technology.
• Partner with cross-functional stakeholders to identify, plan, design and build improvements, enhancements, and system customization that solve critical business needs
• Participate in change management processes and drive communication efforts across relevant stakeholders
• Lead the QA testing process, including the creation of test cases and ensuring that new features being promoted work seamlessly in lower environments before launching in Production including training and troubleshooting for end-users.
• Support the execution of email marketing campaigns using Pardot.
• Promote user adoption of Salesforce

Basic Qualifications

• BS degree, or BA degree
• Experience in business analysis and functional roles, including requirements gathering, creating/deploying solutions to end users
• Experience working with technical and non-technical business owners/partners to overcome obstacles and deliver results
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Salesforce Advanced Administrator Certification
• 5+ years experience developing in Salesforce technologies such as Apex, Aura, Lightning Web Components, Visualforce, Flows and Admin Configurations

Preferred Qualifications

• Knowledge of digital advertising or search advertising or analytics solutions (e.g. Google Analytics)
• Platform Developer II certification
• In-depth understanding of the capabilities and constraints of the Salesforce.com application architecture coupled with good knowledge of business processes (Sales, Marketing, Operations, etc.)
• Extremely detail-oriented with a strong background and affinity for creating operational processes
• Proven ability to solve complex problems
• Experience integrating Salesforce with other systems using SOAP, REST, BULK and APIs.
• Experience using Salesforce data load tools , creating custom reports and dashboards
• Good understanding of SQL, SOSL and SOQL
• Experience in Service Cloud Implementation , Case management Process, Assignment Rules, Omni- Channel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

USA, CA, Palo Alto - 183,800.00 - 248,700.00 USD annually

USA, CA, San Francisco - 183,800.00 - 248,700.00 USD annually

USA, NY, New York - 175,800.00 - 237,900.00 USD annually

USA, TX, Austin - 159,800.00 - 216,200.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10497673