Sr. Sales Associate - 34721

Rack Room Shoes; Spring Hill (TN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits Information

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver outstanding customer service and maintain a high level of store presentation. You will handle POS transactions, refunds, exchanges, and customer pickup orders while supporting inventory and merchandising tasks throughout the shift.

The role requires strong interpersonal skills, basic math, and the ability to follow company promotions and policies. Prior retail experience is preferred; dedication to teamwork and customer satisfaction is

Qualifications

• Experience in retail sales, preferably specialty retail or footwear.
• Interpersonal and basic communication skills.
• Familiarity with loss prevention concepts and store procedures.

Responsibilities

• Create an excellent shopping experience for customers and uphold service standards.
• Maintain awareness of current sales promotions and store policies.
• Keep merchandise organized and well presented on the sales floor.
• Operate POS and back-office duties including refunds and exchanges.
• Assist with inventory, shipping/receiving, and customer pickup orders.

Skills

Customer service

Communication

Organization

Retail experience

Math skills

Visual merchandising

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/