Sr. Relationship Officer

KeyCorp; Cleveland (OH); Hybrid; USD 69,000 - 105,000; Full time

Job summary

KeyCorp is seeking a Sr Relationship Officer in Commercial Banking to support a designated client book, coordinating with Relationship Managers, Credit, and NSF teams to resolve overdrafts and ensure deposits and loans are serviced accurately.

The role requires strong knowledge of BSA/AML and regulatory compliance, with 5+ years in commercial banking support and a Bachelor’s degree or equivalent experience. Hybrid work with on-site collaboration is offered.

Qualifications

• Bachelor's Degree or equivalent experience (required).
• 5+ years of previous experience with commercial banking support functions (required).

Responsibilities

• Coordinates set-up of new and maintenance or closing of existing deposit accounts.
• Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.
• Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
• Submits service requests for DDA or general service needs.
• Coordinates follow-up with internal partners and clients to ensure prompt and accurate completion/resolution of service requests.
• Acts as a liaison for Relationship Managers to aid in client meetings/closings.
• Adheres to and supports Key’s compliance culture.
• Proactively identifies process improvements to continuously enhance client service and documentation quality.

Skills

Deposit accounts setup

Loan servicing

Audits & GRC testing

Client inquiries & service requests

Cross-sell opportunities

Treasury products knowledge

BSA/AML compliance

Regulatory compliance

Education

Bachelor's Degree or equivalent experience

Job description

Location:For Those Who Work At Home, VermontPosition Location PolicyGeneral Location: Vermont, Buffalo, NY or Albany, NY, highly preferred. Covering the Vermont portfolio.Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.Hours: 8-5pm ESTJob SummarySr Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.Essential FunctionsWorks in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.Coordinates set-up of new and maintenance or closing of existing deposit accounts.Strong partnership with business partners throughout the organization.Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.Works to resolve loan/fee payment delinquencies.Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.High level product knowledge and ability to identify referral opportunities for partner products and services.Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.Submits service requests for DDA or general service needs.Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.Promptly provides requested information for GRC testing and other internal/external audits.Acts as a resource to the Team for all deposit and loan related compliance matters. Very knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.Coordinates maintenance or closing of existing deposit accounts.Adheres to and supports Key’s compliance culture.Proactively identifies process improvements to continuously enhance client service and documentation quality.Acts as backup when needed for Service Team Manager and peer RO(s).Acts as a liaison for Relationship Managers to aid in client meetings/closings.Assists with other projects as needed.Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.EducationBachelor's Degree or equivalent experience (required)Work Experience5+ years of previous experience with commercial banking support functions (required)SkillsHighly proficient in the setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction.Leads responses to internal and external audits, including GRC testing, with a focus on risk mitigation and regulatory compliance.Proficient, SME preferred, in high-level client inquiries and service requests end-to-end, ensuring timely resolution through strategic coordination with internal teams.Directs resolution of loan and fee delinquencies, leveraging internal resources and client engagement to restore account health.Builds strong partnerships across relationship, credit, operations, and compliance teams to deliver integrated client service solutions.Ensures precision and integrity in account setup and maintenance, driving continuous improvement in servicing processes.Applies broad product knowledge to identify cross-sell and referral opportunities, supporting business growth and client retention.Demonstrates working knowledge of treasury products and services, contributing to client onboarding and servicing excellence. (Preferred)Applies principles of process improvement conceptsUnderstanding and adherence to the bank’s Bank Secrecy Act and Anti-Money Laundering program requirements.Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs.Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.Physical DemandsGeneral Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.Work Location CategoryHybrid (2+ days)COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 09/10/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].#LI-Remote