Sr Relationship Mgr., Commercial Healthcare

KeyBank; Hartford (CT); On-site; USD 123,000 - 257,000; Full time

Job summary

KeyBank is seeking a Senior Healthcare Relationship Manager to serve commercial healthcare clients, driving business development and delivering complex financial solutions. You will collaborate with Commercial RMs, Investment Bankers and product partners to structure and execute large transactions while ensuring asset quality and revenue growth.

The role requires deep healthcare banking knowledge, strong credit skills and a proven track record in high-value sales.

Qualifications

• Bachelor's degree in accounting, finance or related field, or equivalent experience.
• 5+ years of high performing experience providing financial expertise to healthcare clients with sales over $20 million.
• Proven outstanding credit skills, analytical skills and financial acumen.
• Demonstrated excellent written and verbal communication skills.
• Established business development skills; sought out for expertise.

Responsibilities

• Serves as the senior Healthcare Banking client expert; develops and delivers financial solutions to meet client needs.
• Leads business development in targeted markets; coordinates with Commercial RMs, Investment Bankers and product partners.
• Structures and executes large/complex transactions and manages credit processes.

Skills

Credit skills

Analytical skills

Communication skills

Business development

Relationship management

Healthcare banking knowledge

Education

Bachelor's degree in accounting/finance or related field

MBA

Job description

Location: 127 Public Square, Cleveland Ohio

KeyBank is built on trusted relationships and deep financial expertise, offering full range of retail, private wealth management, small business, commercial and investment banking products, consultation and financial advisory services. We're committed to drive financial success of our clients and financial wellness for our communities and employees. United by a strong set of values, diverse thinking and proactive collaboration, we're on a path of continuous improvement; modernizing our technology infrastructure, simplifying our processes and accelerating our digital transformation in a purposeful and strategic manner. Bringing together digital experience, integrated data and deep financial expertise, we offer customized, comprehensive and trusted solutions to every aspect of our clients' financial journey.

JOB BRIEF

Serves as the senior account executive and trusted advisor for commercial clients in the healthcare industry. The Senior Healthcare RM is accountable for handling all aspects of the business development in targeted geographic area. Collaborates with other Commercial RMs, Investment Bankers, and other product partners on the development and delivery of significant ideas and solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Drives financial performance through profitable cash management/deposit growth, quality credit, and other ancillary revenue opportunities. The Senior Healthcare RM possesses the capability to independently handle structuring and execution of large/complex transactions.

ESSENTIAL JOB FUNCTIONS

Sales/Service:

• A business development role primarily focused on the healthcare sector (i.e. hospitals, physician groups, outsourced healthcare services, outpatient/ambulatory services, etc.).
• Develops focused strategies for acquiring, retaining and growing targeted healthcare clients. Drives new client acquisitions by identifying and delivering holistic financial solutions to clients and through well developed and broad network of centers of influence and industry associations.
• Serves as the Trusted Financial Advisor to clients, functions as the senior Healthcare Banking client "expert" and the go-to person for the client. Deals with strategic issues including capital raising, regulatory compliance, ownership transition planning, M&A, revenue cycle management, etc.
• Champions and leads all business development efforts for specific markets and targeted prospect base.
• Viewed by the client as a senior financial strategist and shares a skilled financial perspective. Conducts client reviews, identifying opportunities for presenting unsolicited solutions/advice. Provides the client with deep knowledge in key product areas: cash management, derivatives, equipment finance etc. and utilizes a visionary approach to educate the client on Key's capabilities.
• Identifies cross-sell opportunities and partners with other Commercial RMs, Investment Bankers, and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services. Conducts collaborative client relationship reviews with product partners.
• Utilizes a consultative problem-solving approach to solving customer issues; goes beyond product needs to value-added business process improvements and opportunities in alignment with customer objectives.
• Serves as an industry expert to the Commercial Banking Team and internal partners; continually builds knowledge and capabilities within the industry segment and stays abreast of regulatory requirements, competitive and market trends.
• Contributes to strategic planning and initiatives of the healthcare team.
• Maximizes profitability of assigned portfolio by effectively selling the enterprise value Key provides.

Credit:

• Maintains outstanding functional/technical sales and credit expertise. Shares this knowledge with team members.
• Partners effectively with Credit Officers, as the first level sponsor for credit decisions.
• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities.

Administrative:

• Practices disciplined use of the technology tools and procedures provided by the Corporation.

REQUIRED QUALIFICATIONS

• Bachelor's Degree in accounting, finance or related field, or equivalent experience
• Minimum 10+ years of financial services related experience
• 5+ years of high performing experience providing financial expertise, counsel and customized solutions to healthcare clients with sales over $20 million
• Established business development skills; sought out for expertise
• Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality
• Extensive knowledge of bank products and above average knowledge of the healthcare industry
• Proven outstanding credit skills, analytical skills and financial acumen
• Demonstrated excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

• MBA
• Involvement in medical boards, hospitals or medical schools and/or industry organizations (HFMA, etc.)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $123,000.00 - $257,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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