Sr Relationship Manager, MM (US)

TD Bank Group; New York (NY); On-site; USD 160,000 - 240,000; Full time

Job summary

TD Bank Group in New York seeks a Middle Market Senior Relationship Manager to drive external sales, service, and relationship strategies with large commercial clients. You will secure new business and expand existing relationships by cross-selling lending, treasury, capital markets, and other financial solutions.

The role demands developing strategic growth plans, negotiating terms, and evaluating credit risk while leveraging an extensive network of referral sources.

Qualifications

• 4 year degree or equivalent experience.
• 10+ years related experience.
• Extensive network of outside referral sources for new business.
• Excellent credit and financial analysis skills.
• Refined negotiation skills.
• Proven communication skills, both verbal and written.
• Proven business development track record.

Responsibilities

• Proactively executes integrated sales, service, and relationship strategies within the Middle Market to acquire and grow commercial relationships.
• Cross-sell the full range of TD's products and services (lending, treasury, capital markets, investments).
• Lead and implement long- and short-term strategic plans to increase market share and growth.
• Develop new business with prospects with large, complex credit needs.
• Mentor and coach junior Relationship Managers as part of team leadership.

Skills

Client acquisition

Cross-selling

Credit analysis

Negotiation skills

Communication skills

Networking

Education

4 year degree or equivalent experience

10+ years related experience

Job description

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $160,160 - $240,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

• The Middle Market (MM) Senior Relationship Manager (RM), Commercial Banking, is an external sales role that proactively executes integrated sales, service, and relationship strategies with responsibility for obtaining new and growing existing commercial relationships within the Middle Market target space. This role is the principal point of client acquisition and retention of existing and ongoing relationships.
• Relationship Managers work both independently and as part of the Middle Market Team to secure new and maximize existing profitable commercial relationships by cross selling the full range of TD's products and services, such as lending, treasury management, capital markets, investment services and other financial solutions.
• Depth & Scope: Leads the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace.
• Works independently to develop new business with prospects that have the largest and most complex credit needs in assigned portfolio segment.
• Maintains or establishes largest portfolio segment and geography for growth goals (loans, deposits, fees), both individually and assisting the team, through development of new business.
• Customers and cross selling existing Customers as well as an established network of resources.
• Facilitates larger transactions and relationships referred to Commercial relationship management according to prescribed Bank parameters.
• Makes calls independently and invites less experienced Relationship Managers to join as a development opportunity.
• Contributes to the coaching, training, development and team leadership of less experienced Relationship Managers.
• Makes and assists in sales calls, gathers financial and general business information and explains products and services offered.
• Negotiates terms and conditions within parameters defined by credit decisions; finalizes loan agreements with prospects and Customers and closes sales.
• Contributes and provides input to loan decision process based on evaluation of credit risk and other key factors from Credit Management.
• Assists in issue resolution (including delinquencies and problem credits) and activities related to credit support and product partners to support the regional strategy.
• Develops a clear retention plan for assigned portfolio deposits and loans within the specified territory.
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business.
• Develops broader knowledge base of commercial and small business, other Company products and services, which may include loan policy, documentation, structuring and regulatory requirements.
• Maintains frequent interaction with centers of influence, diverse industry segments, community leaders, and senior business contacts.
• Develops community relationships, through CRA initiatives and membership in civic and professional organizations, including active participation in networking events.
• Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business.
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity.

Education & Experience

• 4 year degree or equivalent experience
• 10+ years related experience
• In-depth understanding of commercial industry, business development techniques and credit decisions
• Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
• Extensive network of outside referral sources for new business
• Excellent credit and financial analysis skills
• Refined negotiation skills
• Proven communication skills, both verbal and written
• Proven PC skills
• Demonstrated experience in Commercial & Industrial, Divestitures, Mergers & Acquisition loans
• Demonstrated experience in syndicated loans and Customer Accountabilities.

Customer Accountabilities

• Understands and supports the Bank's Customer Service Strategy
• Considers the impact of decisions on the well‑being of TD, its customers and stakeholders
• Delivers legendary customer experiences – Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads and models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner/Customer experience
• Shareholder Accountabilities: Participates in civic activities to promote growth and development of the community and support a high, positive image for TD
• Develops and maintains network of referral sources and centers of influence
• Maintains strong business relationships with referral sources and ensure they have current information on products and services
• Coordinates with internal business partners to maximize cross‑selling and referral opportunities
• Supports business objectives to achieve excellence in the quality delivery of sales, service, and products aligned with “Best Run” concepts
• Participates in establishing and executing plans and goals for the Business to drive toward results.
• Successfully completes all required job specific, compliance‑related training
• Understands, utilizes and follows compliance/risk and control programs; understands and applies the principles outlined in TD's Risk Appetite statement
• Maintains knowledge of business strategies, programs and practices
• Ensures ongoing compliance with internal / external audit and regulatory requirements
• Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings
• Maintains appropriate records of action plans
• Achieves assigned sales goals; Contribute to overall strategic direction, process improvement and other initiatives
• Develops and maintains knowledge about TD's products and services; maintain knowledge of new products and solutions, competition, markets and other trends.
• Employee/Team Accountabilities: Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.
• Participates fully as a member of the team and contribute to a positive work environment.
• Ensures ongoing communication with the team on issues / points of interest.
• Actively shares information and knowledge and proactively learn from the expertise of others.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well‑being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific