Sr. Quality Manager - Customer Assurance

Oshkosh Corporation, Inc.; Hagerstown, Northern (MD, KY); Hybrid; USD 119,000 - 211,000; Full time

Job summary

Oshkosh Corporation seeks a Sr. Quality Manager - Customer Assurance in Hagerstown, MD to lead reliability integration in New Product Development and drive warranty reduction efforts.

You will champion customer quality, guide cross-functional teams, and serve as the escalation lead for high-impact issues across quality workstreams. The role requires strong leadership, experience in APQP processes, PFMEA, SOC and Six Sigma, and the ability to train and coach manufacturing teams while aligning

Qualifications

• Bachelor’s degree in operations management, engineering or related field.
• 8+ years in related work experience.
• Master’s Degree in Reliability Engineering or equivalent.
• Certified Lean Six Sigma Black Belt (preferred).

Responsibilities

• Champion customer quality by ensuring timely containment and root cause resolution.
• Drive improvements in customer experience through proactive issue prevention and cross-functional alignment.
• Lead quality integration in New Product Development and manufacturing launches.
• Oversee APQP processes and ensure PFMEA and Control Plans are integrated into launches.
• Provide coaching on PFMEA, Control Plans and APQP to manufacturing teams.
• Lead and train teams using 8D and Six Sigma methodologies.

Skills

8+ years experience

Project management

Communication skills

Problem solving

Education

Bachelor’s degree in operations management or engineering

Master’s degree in Reliability Engineering

Tools

PFMEA

Control Plans

APQP

8D

Job description

Sr. Quality Manager - Customer Assurance page is loaded## Sr. Quality Manager - Customer Assurancelocations: Hagerstown, Maryland, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R45521**About JLG, an Oshkosh company****JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.**Reporting to the Sr. Director – Global Quality. This individual will lead the integration of reliability & robustness in New Product Development as well as drive warranty reduction task force using structured approach problem solving. This individual will also be responsible on continuously improving the Oshkosh Quality Management System standards, procedures and processes and be the point person for all Quality integration in Product Development.**YOUR IMPACT*** Champion customer quality by ensuring timely containment, root cause resolution, and communication of field and customer-reported issues.* Drive improvements in customer experience and satisfaction through proactive issue prevention and cross-functional alignment.* Serve as the highest level of escalation within the assigned quality workstream, providing decisive leadership to resolve complex, high-impact issues and ensure timely containment and sustainable resolution.* Lead the APQP process in the manufacturing launch activities* Ensure all quality manufacturing quality activities PFMEA, Control Plans and Reaction plans are institutionalized and are being fully integrated as part of the manufacturing launch activities.* Provide hands on coaching and training on PFMEA, Control Plans & manufacturing APQP* Create training plan and implementation of hands-on training for the manufacturing team* Lead and train the manufacturing team on a structured approach to problem solving utilizing 8D and Six Sigma disciplines* Develop and institutionalize best practice quality tools within manufacturing.* Provide strategic guidance to manufacturing quality**MINIMUM QUALIFICATIONS*** Bachelor’s degree in operations management, Engineering or related field* 8+ years in related work experience**STANDOUT QUALIFICATIONS*** Master’s Degree in Reliability Engineering or equivalent engineering discipline* Certified Lean Six Sigma Black Belt* o Preferred Certified Lean Six Sigma Master Black Belt* Excellent project management and prioritization skills. Solid business acumen* Demonstrated hands on Design for Reliability, Design for Robustness or Design For Six Sigma experience* Demonstrated experience in deploying quality breakthrough in New Product Development Process* Results-oriented, strong analytical skills, and demonstrated process improvement success in managing large teams in a continuous improvement culture.* Ability to interact with all levels of the business (senior leaders to working teams); exceptionally good listening skills; able to present complex or new ideas with clarity and simplicity* Strong interpersonal and communication skills that build productive relationships and influences others, both within the business and across organizations* Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities**WORKING CONDITIONS***The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.** This role combines office-based administrative duties with physical activity in field or production environments.* In the office setting, tasks may require extended computer use, sitting, and attending meetings.* Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.* Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.* Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.**Pay Range:**$118,700.00 - $211,300.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [e-mail] Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG(R), Hinowa, Power Towers, Pierce(R),