Sr. Quality Assurance Engineer

Zeiss Group in; Dublin (CA); On-site; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group in Dublin, CA is seeking a Senior Quality Assurance Engineer to provide quality leadership across product lifecycles. You will partner with Product Management, R&D, Operations, Service, and Purchasing to translate customer and regulatory requirements into quality objectives and drive risk-based improvements.

The role involves managing escalated complaints, investigations, root-cause analyses, and ensuring timely closure.

Qualifications

• Bachelors degree in engineering, science, or a related technical discipline.
• Minimum five years of relevant experience in quality assurance, product development, manufacturing quality, or failure analysis within a regulated industry.
• Working knowledge of ISO 13485, FDA Quality Management System Regulation under 21 CFR Part 820, and applicable U.S. and EU medical device requirements.
• Experience with complaint investigations, root-cause analysis, CAPA, risk management, and quality-system processes.
• Proficiency in statistical methods, including sampling, process capability, confidence intervals, data-distribution assessment, and interpretation of quality data.
• Demonstrated ability to lead multiple complex projects and work effectively across functions.
• Strong written and verbal communication skills.
• Ability to adapt and make sound decisions in a changing environment.
• Experience with medical electronic, ophthalmic, optical, or similar regulated products is preferred.

Responsibilities

• Provide quality engineering support for manufacturing, purchasing, R&D, and product-sustaining activities.
• Serve as the Quality Assurance representative and subject-matter expert for assigned product families.
• Develop and monitor product and process quality metrics, identify adverse trends, and lead appropriate improvement activities.
• Apply statistical methods to product acceptance, process capability, sampling, data analysis, and performance evaluation.
• Support product and process changes by assessing quality, regulatory, and risk-management impacts.
• Lead or support complex quality investigations, root-cause analyses, corrective actions, and effectiveness evaluations.
• Manage escalated product complaints and ensure that complaint records are complete, accurate, traceable, and properly maintained.
• Assess complaint classification, potential regulatory reporting obligations, and the need for further investigation, risk evaluation, or quality action.
• Coordinate complaint investigations, returned-product evaluations, regulatory reporting inputs, stakeholder communication, and timely closure.
• Support the maintenance and continuous improvement of the Quality Management System.
• Lead quality projects and provide technical guidance and training to other personnel.
• Support regulatory inspections and internal or external audits, as required.

Skills

Quality Assurance

Product Development

Manufacturing Quality

Failure Analysis

Education

Bachelors degree in engineering, science, or a related technical discipline

Job description

About Us:

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Senior Quality Assurance Engineer provides quality leadership for assigned product families throughout the product lifecycle. This role partners with Product Management, R&D, Operations, Service, and Purchasing to monitor product and process performance, translate customer and regulatory requirements into quality objectives, and drive risk-based improvements. The position also manages escalated product complaints, coordinates investigations and root-cause analyses, evaluates potential regulatory reporting obligations, and ensures complete and timely complaint closure. Location: Dublin, CA

Here’s what you’ll do:

• Provide quality engineering support for manufacturing, purchasing, R&D, and product-sustaining activities.
• Serve as the Quality Assurance representative and subject-matter expert for assigned product families.
• Develop and monitor product and process quality metrics, identify adverse trends, and lead appropriate improvement activities.
• Apply statistical methods to product acceptance, process capability, sampling, data analysis, and performance evaluation.
• Support product and process changes by assessing quality, regulatory, and risk-management impacts.
• Lead or support complex quality investigations, root-cause analyses, corrective actions, and effectiveness evaluations.
• Manage escalated product complaints and ensure that complaint records are complete, accurate, traceable, and properly maintained.
• Assess complaint classification, potential regulatory reporting obligations, and the need for further investigation, risk evaluation, or quality action.
• Coordinate complaint investigations, returned-product evaluations, regulatory reporting inputs, stakeholder communication, and timely closure.
• Support the maintenance and continuous improvement of the Quality Management System.
• Lead quality projects and provide technical guidance and training to other personnel.
• Support regulatory inspections and internal or external audits, as required.

Do you qualify?

• Bachelor’s degree in engineering, science, or a related technical discipline.
• Minimum five years of relevant experience in quality assurance, product development, manufacturing quality, or failure analysis within a regulated industry.
• Working knowledge of ISO 13485, FDA Quality Management System Regulation under 21 CFR Part 820, and applicable U.S. and EU medical device requirements.
• Experience with complaint investigations, root-cause analysis, CAPA, risk management, and quality-system processes.
• Proficiency in statistical methods, including sampling, process capability, confidence intervals, data-distribution assessment, and interpretation of quality data.
• Demonstrated ability to lead multiple complex projects and work effectively across functions.
• Strong written and verbal communication skills.
• Ability to adapt and make sound decisions in a changing environment.
• Experience with medical electronic, ophthalmic, optical, or similar regulated products is preferred.

The annual pay range for this position is $115,900 - $144,900. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.