Sr. Project Manager, Sales Enablement - SBS

WM (Waste Management); United States; On-site; USD 87,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

Stock purchase plan

401(k) with company match

Paid vacation

holidays and personal days

Job summary

WM (Waste Management) is seeking a Sr. Project Manager, Sales Enablement to bridge gaps between Sales and Operations and to lead process development, communication, and change management across the National Accounts Sales Organization.

The role focuses on driving alignment, documenting processes, and ensuring consistent execution with measurable improvements in sales effectiveness and customer engagement across the U.S.

Qualifications

• Bachelor's degree in Sales/Account Management, Process Improvement, Business Administration, or similar.
• High School Diploma or GED with four years of relevant experience.
• 7 years of previous relevant work experience.

Responsibilities

• Collaborate with Sales and Operations to support process improvements and align on requirements.
• Lead process design sessions and represent the best interests of the sales organization and customers.
• Track project status, timelines, risks, and communicate progress to leadership.
• Document new or changed processes clearly and maintain SOPs and knowledge databases.
• Ensure adoption of process/technical changes across assigned sales segments and monitor results.
• Identify training needs and design programs; administer training and enablement initiatives.
• Provide backup support to Program Managers and assist with governance and escalations as needed.

Skills

Formal project management experience

Education

Bachelor's degree in Sales/Account Management, Process Improvement, Business Administration, or similar

High School Diploma or GED with four years of relevant experience

Job description

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Acts as a liaison between Sales and Operations on processes, customer requirements, and sales needs with an overall objective of increasing and improving the quality of time spent with Customers by the Sales Organization. A Sr. Project Manager, Sales Enablement (PM) facilitates process alignment between Sales and Operations and owns the process development/refinement, communication, change management, and monitoring within the National Accounts Sales Organization. The Sr. PM role is the subject matter expert for all direct/indirect Sales processes and a resource to support skill building and process improvement within the Sales Organization, leading to improved retention and growth results for WM National Accounts.

II. Essential Duties and Responsibilities

• Formalized collaboration and process implementation - Solicit key stakeholder input/insight in a formal and objective way.
• Using stakeholder input, analyze and present data in support of requested process improvement and design sessions.
• Participate in process design sessions with the intent of representing the best interests of the sales organization and customers.
• Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
• Document and communicate new or changes to existing processes in a clear & concise manner.
• Work within the assigned sales segments to ensure adoption of process/technical changes are effectively and efficiently rolled out and maintained.
• Monitor and measure results for improvement and future modifications.
• Enablement Services - Determine areas of need for training and development across the sales organization and design programs to meet development needs.
• Administer training and skills development as needed for respective sales segments.
• Work with Learning & Development to craft onboarding & regular training needs.
• Occasionally backup Program Managers when they take time off and process spec governance, tickets, and any other escalations as needed.
• Customer launch expert for assigned sales segment.
• Subject matter expert in sales process may be asked to perform PM responsibilities as needed.
• Enablement Operations - Maintain database of processes and SOPs for Program Managers to successfully do their job. Ensure completeness for customer specific SOPs.
• Craft consistent communications and talking points to be used by the team when needed

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Sales/Account Management, Process Improvement, Business Administration, or similar area of study
• High School Diploma or GED (accredited) and four years of relevant experience
• 7 years of previous relevant work experience (in addition to education requirement)

B. Preferred Qualifications - Must live and work in the US.

• Formal project management experience

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay range for this position across the U.S. is $87,000-$105,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.

Please note that benefits may vary by site.