Sr Project Manager - Retail Designer

Citizens Financial; Johnston (RI); On-site; USD 123,000 - 159,000; Full time

Job summary

Citizens Financial is seeking a skilled Architect/Designer to lead end-to-end branch design across multiple projects in Johnston, RI (or nearby). You will drive programming, test fits, and construction documents while ensuring alignment with brand standards and customer needs.

Collaborating with internal teams and external consultants, you will translate insights into compelling design solutions, manage documentation for code compliance, and deliver on-time, on-budget outcomes while maintaining

Qualifications

• Bachelor's degree in architecture, interior design, environmental design, or related field.

Responsibilities

• Lead end-to-end design for branch projects from due diligence to construction documents.
• Collaborate with stakeholders and external consultants to align design with brand and customer needs.
• Translate performance data and insights into compelling physical design solutions.
• Produce and review design documentation for code compliance and technical accuracy.
• Manage production and quality of construction documents and furniture plans.
• Drive multiple complex projects to on-time, on-budget delivery.
• Champion continuous improvement across design standards and customer experience outcomes.

Skills

5+ years exp

Building codes

ADA compliance

AutoCAD

Adobe CS

MS Office

Communication skills

Education

Bachelor's degree in architecture/interior/environmental design

Tools

AutoCAD

MS Office

Adobe Creative Suite

Job description

About the Role

Retail Transformation's mission is to create compelling, customer-centric branches that elevate our brand, inspire our colleagues, and drive business value. We bring our brand to life through physical environments that invite connection and reflect our deep commitment to customer experience. Partnering with teams across the organization, we deliver meaningful, innovative spaces aligned to our evolving retail strategy.

Key Responsibilities

• Lead end-to-end design for branch projects, from due diligence, programming, and test fits through construction documents and administration.
• Collaborate with internal stakeholders and external consultants to align design with business objectives, brand standards, and customer needs.
• Translate performance data, customer insights, and strategic direction into compelling physical design solutions.
• Produce and review design documentation to ensure code compliance, technical accuracy, and design integrity across different project types.
• Manage the production and quality of construction documents; review and approve architectural, millwork, and furniture plans.
• Drive multiple complex projects concurrently, ensuring on-time, on-budget, and on-brand delivery.
• Champion continuous improvement across design standards, delivery processes, and customer experience outcomes.

Required Skills and Experience

• Bachelor's degree in architecture, interior design, environmental design, or related field.
• 5+ years of experience in retail, interior architecture, hospitality, or restaurant design, including construction documentation and project execution.
• Proven track record managing external architecture/design consultants and delivering multi-site programs.
• Strong knowledge of building codes, ADA compliance, and construction documentation.
• Proficiency in AutoCAD, Adobe Creative Suite, and MS Office.
• Excellent communication skills - visual, verbal, and written - with ability to convey design direction clearly.
• Ability to work independently, take initiative, and manage priorities in a fast-paced environment but know when to elevate or bring in others.
• Strong sense of ownership, urgency, and attention to detail, but with the humility to recognize when to seek input or guidance.
• Self-awareness and emotional intelligence-you understand your strengths, limitations, and how to work effectively with diverse teams.

To thrive as a colleague at Citizens

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: Johnston, RI or Westwood, MA

Pay Transparency

The salary range for this position is $123,000-$159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Work Authorization

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.