Sr. Program Services Manager (Healthcare)

Vizient; Irving (TX); On-site; USD 89,000 - 156,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive eligible

Job summary

Vizient is seeking a senior operations analyst to bridge business and technology. You will design and optimize core business processes, translate requirements to scalable digital solutions, and drive automation using Microsoft Dynamics and BI tools.

You will develop executive-grade dashboards and insights to support strategic decisions. Responsibilities include leading cross-functional initiatives, partnering with leaders, and ensuring adoption of new capabilities across Spend Management,

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience with business process design, process improvement, workflow automation, or digital transformation.
• Experience translating business requirements into scalable technology or workflow solutions.
• Experience with Microsoft Dynamics, Power BI, or comparable enterprise workflow and business intelligence technologies.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced Excel skills required, including the ability to manage complex data sets, build reporting models, create data connections, automate recurring reporting, and validate data accuracy.
• Demonstrated project management experience, including the ability to lead cross-functional initiatives, manage timelines and dependencies, and influence outcomes across business and technology teams.
• Strong written, verbal, and executive communication skills, with experience preparing materials and presenting recommendations to VP-level leadership.
• Experience with contract operations, Spend Management, or related.
• Healthcare experience preferred.

Responsibilities

• Lead the evaluation, design, and continuous improvement of operational business processes.
• Translate business needs into functional requirements and partner with Digital teams to deliver scalable workflow, system, and technology enhancements.
• Drive workflow automation and digital adoption using Microsoft Dynamics and related enterprise technologies.
• Develop, maintain, and report out on executive dashboards, KPI metrics, and decision-support tools using Power BI, advanced Excel, Microsoft Dynamics, and other enterprise data sources.
• Integrate and analyze data across multiple systems to automate recurring reporting, identify operational trends, and recommend opportunities to improve performance, visibility, and revenue.
• Prepare and present metric trends, operational insights, project updates, and recommendations to VP-level leadership and other senior stakeholders.
• Lead cross-functional initiatives that improve contract lifecycle management and operational effectiveness.
• Partner with business leaders and clients to prioritize opportunities, align requirements, validate solutions, and support adoption of new capabilities.
• Serve as the business owner for workflow and reporting capabilities supporting Spend Management, establishing governance and monitoring adoption and performance.
• Identify and implement continuous improvement opportunities that strengthen processes, technology capabilities, and long-term sustainability.
• Develop process documentation and partner with learning, training, and communication teams to support successful implementation and ongoing adoption.

Skills

Business process design

Workflow automation

Data analysis

Executive-level communication

Project management

Problem solving

Cross-functional collaboration

Strategic thinking

Education

Relevant degree

Tools

Microsoft Dynamics

Power BI

Excel (advanced)

Job description

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Summary:

In this role, you will partner across Spend Management Delivery, Contract Operations, Category Management, Digital, Legal, Analytics, Enablement and other business functions to improve operational performance through business process design, workflow automation, and business intelligence. You will serve as a bridge between business operations and technology, translating operational needs into scalable digital solutions that improve efficiency, standardize processes, increase visibility, and enable data-driven decision making.

Responsibilities:

• Lead the evaluation, design, and continuous improvement of operational business processes.
• Translate business needs into functional requirements and partner with Digital teams to deliver scalable workflow, system, and technology enhancements.
• Drive workflow automation and digital adoption using Microsoft Dynamics and related enterprise technologies.
• Develop, maintain, and report out on executive dashboards, KPI metrics, and decision-support tools using Power BI, advanced Excel, Microsoft Dynamics, and other enterprise data sources.
• Integrate and analyze data across multiple systems to automate recurring reporting, identify operational trends, and recommend opportunities to improve performance, visibility, and revenue.
• Prepare and present metric trends, operational insights, project updates, and recommendations to VP-level leadership and other senior stakeholders.
• Lead cross-functional initiatives that improve contract lifecycle management and operational effectiveness.
• Partner with business leaders and clients to prioritize opportunities, align requirements, validate solutions, and support adoption of new capabilities.
• Serve as the business owner for workflow and reporting capabilities supporting Spend Management, establishing governance and monitoring adoption and performance.
• Identify and implement continuous improvement opportunities that strengthen processes, technology capabilities, and long-term sustainability.
• Develop process documentation and partner with learning, training, and communication teams to support successful implementation and ongoing adoption.

Qualifications:

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience with business process design, process improvement, workflow automation, or digital transformation.
• Experience translating business requirements into scalable technology or workflow solutions.
• Experience with Microsoft Dynamics, Power BI, or comparable enterprise workflow and business intelligence technologies.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced Excel skills required, including the ability to manage complex data sets, build reporting models, create data connections, automate recurring reporting, and validate data accuracy.
• Demonstrated project management experience, including the ability to lead cross-functional initiatives, manage timelines and dependencies, and influence outcomes across business and technology teams.
• Strong written, verbal, and executive communication skills, with experience preparing materials and presenting recommendations to VP-level leadership.
• Experience with contract operations, Spend Management, or related.
• Healthcare experience preferred.

Career Framework:

Professional - Senior Associate (P3)

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers