Sr. Program Manager, Health Science

American Heart Association; Dallas (TX); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Heart U

Training and support

Work-life harmonization resources

Job summary

The American Heart Association is seeking a Sr. Program Manager, Health Science to support our National Center in Dallas, TX. This role can be home based and is full-time with grant funding through 12/15/2028, offering comprehensive benefits.

You will manage advanced account services for hospital and health system customers, lead post-sales processes, ensure retention, and drive program delivery across multiple platforms, including GWTG and health IT systems.

Qualifications

• Bachelor’s degree in health-related field; Master’s degree preferred.
• 5+ years of relevant experience in health program management.
• Experience in acute care hospital cardiovascular quality or process improvement projects.

Responsibilities

• Engage with hospitals and healthcare systems to implement program services.
• Lead post-sales process, customer retention and related activities.
• Document activities in CRM tools and report progress; track outcomes.

Skills

Relationship-building

Client engagement

Presentation skills

Travel willingness

Education

Bachelor’s degree in health-related field

Master’s degree preferred

Tools

PowerPoint

Word

Excel

Job description

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Sr. Program Manager, Health Science supporting our National Center office that is located in Dallas, TX. This role can be home based.

This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire 12/15/2028, with the possibility of extension.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

The Sr. Program Manager, Health Science will be responsible for providing advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities. Responsible for leading post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort. Also, responsible for daily operations and implementation of client supported projects, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals. Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

• Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success
• Manage staff with responsibility to execute their assigned project(s) deliverables and meet project timelines
• Maintain ownership and accountability of assigned projects and associated deliverables for self and staff
• Provide exceptional account support to build and maintain a positive relationship in collaboration with American Heart Association staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive service line positions as well as essential relationships with front line leaders and data abstractors
• Organize, plan, and deliver both accredited and non-accredited workshops
• Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities
• Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through Get With The Guidelines (GWTG) Registry Platform and other Health IT systems, as applicable. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting
• Consult with appropriate hospital teams to identify and resolve quality measures compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
• Facilitate learning collaborative style meetings among groups of hospitals to identify strategies to achieve guideline directed medical therapy patients and develop products and strategies to disseminate successful care models to a national network
• Conduct process mapping to understand patient pathways through relevant disease state(s)
• Disseminate project findings through national platforms including webinars, conferences, and podcasts
• Work with hospitals to identify research opportunities using our products to further advance the field of the assigned project(s)

Qualifications

• Bachelor’s degree in health-related field, Master’s degree preferred
• 5 + years of relevant experience
• Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects, or a national cardiac clinical quality improvement program that incorporates data capture within process improvement framework.
• Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke.
• Excellent skills in advanced PowerPoint, Word and Excel and delivering presentations to both large and small groups
• Strong interpersonal and relationship-building skills
• Confident in working virtually with customers through platforms such as MS Teams and Zoom
• Excellent oral and written communication
• Ability to travel occasionally, with some overnight stays

Preferred Skills:

• Certified Professional in Healthcare Quality (CPHQ)
• Lean and Six Sigma skills are a plus
• Experience in collaborative learning groups
• Experience in healthcare quality improvement systems
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS, and other aspects of a continuum of cardiovascular patient care from pre-hospital to post-acute care.

Compensation & Benefits

The expected pay range will be $95,000 to $105,000 . Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

#AHAIND3, #LI-Remote