Sr. Program Manager, Global & Strategic Accounts

sghcorp.com; Durham (NC); Hybrid; USD 118,000 - 145,000; Full time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits

401k plan

Paid Time Off

Job summary

Penguin Solutions in Durham, NC seeks a Senior Program Manager to lead Global & Strategic Accounts PMO initiatives, delivering enterprise AI programs from design to deployment and managed services. You will own the voice of the customer, align cross-functional teams, and ensure high-quality delivery across complex engagements.

The role requires executive-level communication, 10+ years of program leadership, and the ability to navigate a global, matrixed organization with remote/hybrid

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business, or related field.
• 10+ years of experience leading complex, customer-facing technology programs.
• Strong risk management and problem-solving capabilities.
• Excellent communication skills with strong executive presence.
• Ability to operate independently in a global, matrixed organization.
• Demonstrated success delivering enterprise programs across the full lifecycle.

Responsibilities

• Own end-to-end delivery and execution of enterprise and sovereign AI programs, ensuring alignment across design, build, deployment, and operations.
• Develop and manage program plans, governance, and cross-functional coordination to deliver on scope, schedule, budget, and quality commitments.
• Serve as the primary program lead for strategic customers, translating requirements into executable plans and SOWs in partnership with cross-functional teams.
• Drive program performance by managing risks, protecting revenue and customer outcomes, and tracking KPI-driven results.
• Support growth by enabling scalable delivery and partnering with leadership on proposals and go-to-market efforts.
• Develop market insight across the AI ecosystem, including infrastructure, regulatory landscape, and sovereign data requirements.
• Lead cross-functional collaboration across global teams while serving as the Voice of the Customer to drive alignment and resolve escalations.
• Build and manage senior stakeholder relationships, including customer executives and government partners, to ensure program success.
• Execute within GSAT PMO standards, managing cross-program dependencies and portfolio coordination.
• Drive continuous improvement of PMO processes, frameworks, and best practices.

Skills

Executive communication

Risk management

Cross-functional leadership

Voice of the Customer

Education

Bachelor’s degree in Engineering, Computer Science, or Business

Tools

PMP Certification

CSM Certification

Job description

Sr. Program Manager, Global & Strategic Accounts

Location:
Durham, NC, US, 27703 US

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

Penguin Solutions is seeking an experienced Senior Program Manager to lead our Global & Strategic Accounts (GSAT) PMO presence in the US. This senior individual contributor will be responsible for delivering complex enterprise and sovereign AI programs, supporting Penguin’s strategic growth.

Operating as the primary Voice of the Customer , this role owns end-to-end program execution - from solution design through deployment and managed services - ensuring cross-functional alignment and consistent, high-quality delivery.

This position requires strong program leadership, executive communication skills, and the ability to operate effectively in complex, fast-paced environments.

Responsibilities

• Own end-to-end delivery and execution of enterprise and sovereign AI programs, ensuring alignment across design, build, deployment, and operations.
• Develop and manage program plans, governance, and cross-functional coordination to deliver on scope, schedule, budget, and quality commitments.
• Serve as the primary program lead for strategic customers, translating requirements into executable plans and SOWs in partnership with cross-functional teams
• Drive program performance by managing risks, protecting revenue and customer outcomes, and tracking KPI-driven results
• Support growth by enabling scalable delivery and partnering with leadership on proposals and go-to-market efforts
• Develop market insight across the AI ecosystem, including infrastructure, regulatory landscape, and sovereign data requirements
• Lead cross-functional collaboration across global teams while serving as the Voice of the Customer to drive alignment and resolve escalations
• Build and manage senior stakeholder relationships, including customer executives and government partners, to ensure program success
• Execute within GSAT PMO standards, managing cross-program dependencies and portfolio coordination
• Drive continuous improvement of PMO processes, frameworks, and best practices

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business, or related field.
• 10+ years of experience leading complex, customer-facing technology programs.
• Demonstrated success delivering enterprise programs across the full lifecycle.
• Strong risk management and problem-solving capabilities.
• Ability to operate independently in a global, matrixed organization.
• Excellent communication skills with strong executive presence.

Preferred Qualifications

• Familiarity with the US’s AI policy, data sovereignty requirements, and public-sector procurement.
• Experience with NVIDIA AI Enterprise or comparable AI/ML platforms.
• Background in managing hardware and software integration programs.
• Experience supporting SOW development, proposals, and customer business cases.
• Exposure to PMO portfolio management and governance practices.
• PMP, CSM, or equivalent certification

Location

A hybrid role in Durham, NC is preferred, but we will consider highly qualified remote candidates on the East Coast of the United States.

Travel

Up to 30%

The base pay range that the Company reasonably expects to pay for this position in the United States is $118,000 - $145,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education.The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion & Belonging Statement

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement

We are an Aff... ...