Sr. Program Manager - Dignity and Unity

Bon Secours Mercy Health; Cleveland (OH); On-site; USD 64,000 - 103,000; Full time

Benefits offered by this job

403(b) with employer contributions

Tuition assistance

Professional development

Job summary

Bon Secours Mercy Health seeks a Senior Program Manager for Dignity and Unity to drive inclusive culture initiatives across the enterprise. You will collaborate with leaders, shape governance, and monitor metrics to strengthen belonging and equitable practices.

The role requires strong analytics, program management, and cross-functional consulting across multiple markets, with emphasis on communication and leadership development to advance Dignity and Unity outcomes.

Qualifications

• Minimum six years of HR/culture competency experience.
• Minimum six years of analytics experience.
• At least three years in a multi-state/multi-entity organization.

Responsibilities

• Support oversight and implementation of healthcare anchor network commitments.
• Governance, planning, and execution for leadership councils and steering committees.
• Manage Dignity & Unity programs including ERGs and leadership development.
• Advise leaders on dignity, unity, inclusive talent practices.
• Develop workforce and culture metrics and monitor trends.
• Collaborate with Communications to shape enterprise messaging.
• Analyze survey data and implement strategic action plans.
• Guide design and delivery of culturally competent learning experiences.
• Foster cross-functional partnerships and advisory support.
• Oversee analytics dashboards and executive progress updates.

Skills

Data analysis

Program management

Stakeholder collaboration

Cross-functional leadership

Public speaking

Communication

Relationship building

Strategic thinking

MS Office proficiency

Documentation & reporting

Education

Bachelor's degree in HR/Marketing/Customer Relations

Master's degree in Business/HR/Marketing

Tools

Microsoft Office Suite

Job description

N/A

Primary Function/General Purpose Of Position

The Senior Program Manager, Dignity and Unity (D&U) assists in the development of and execution of enterprise strategies, programs, and partnerships that foster an inclusive culture and strengthen belonging across the organization. This role drives key Dignity and Unity priorities through cross-functional collaboration, data-informed planning, leadership engagement, and strategic communications. The position also serves as a trusted advisor to leaders and stakeholders to advance equitable practices, measure impact, and support a sustainable global culture.

Essential Job Functions

• Support oversight and implementation of Healthcare Anchor Network commitments and related Dignity and Unity priorities by partnering with cross-functional and market leaders to advance inclusive hiring, purchasing, investment, and other strategic initiatives across the organization
• Help drive governance, planning, and execution for Dignity and Unity leadership councils and steering committees, including agenda development, stakeholder alignment, decision support, progress tracking, and communication of key deliverables.
• Assist with management of Dignity & Unity programs, including training and onboarding of Employee Resource Group (ERG) leadership and the monitoring of ERG member engagement programs, as well as management of enterprise Dignity and Unity programs and initiatives, including Employee Resource Groups, leadership development, and engagement efforts, ensuring strong program structure, leader onboarding, sustainable participation, and measurable impact.
• Serve as advisor advocate to leaders, hiring managers, and HR partners on dignity, unity, inclusion, and equitable talent practices, helping to strengthen decision-making, remove barriers and improve associate outcomes.
• Support and lead the development, analysis, and interpretation of workforce, culture, engagement, retention, and patient satisfaction metrics to identify trends, measure program effectiveness, and support action planning and organizational improvement. Monitor and keep abreast of industry trends and other developments on inclusionary policies and practices to ensure compliance.
• Partner with Communications and other key stakeholders to shape enterprise messaging and changing communications that build awareness, understanding, and engagement around Dignity and Unity priorities and inclusive leadership expectations.
• Analyze D&U Associate Experience Survey data and assist with implementation of strategic action plans to communicate and to address gaps to strengthen belonging, engagement, and organizational culture.
• Partner with Talent and Education teams to guide the design and delivery of culturally competent learning experiences, providing subject matter expertise and facilitating training for leaders, hiring managers, and associates across the organization.
• Build and sustain cross-functional partnerships while providing consulting, facilitation, and advisory support to leaders and stakeholders to assess needs, align priorities, identify improvement opportunities, and advance Dignity and Unity outcomes.
• Oversee partnership with analytics in the development of dashboards, reports, and executive updates that monitor progress against Dignity and Unity strategic plans, communicate impact, and support leadership decision-making.

Licensing/Certification

N/A

Education

• Bachelors Degree in Human Resources, Marketing or Customer Relations (Required)
• Graduates Degree in Business, Human Resources or Marketing (Preferred)

Work Experience

• Minimum of six (6) years of human resources and/or culture competency experience (Required)
• Minimum of six years of analytics experience (Required)
• At least three (3) years’ experience in a multi-state/multi-entity organization (Required)

Training

N/A

Language

N/A

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Physical Requirements

Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X

Additional Physical Requirements/Hazards

Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings

Hazards

Not applicable to this position

Skills

• Ability to understand, interpret and utilize data in meaningful ways to make informed programmatic decisions.
• Experience managing large scale programs/projects that impact an organization at many levels.
• Demonstrated ability to align and motivate key stakeholders at all levels in and out of the organization and to interact with multidisciplinary teams to achieve overarching objectives.
• Ability to plan, organize, and execute tactics that support an organization-wide strategy. Demonstrated ability to foster environments supporting a culture of inclusion.
• Ability to build relationships with people from diverse backgrounds, functions, and levels in the organization.
• Good public speaking and presentation skills.
• Strong interpersonal and conflict resolution skills.
• Ability to think strategically and analytically.
• Proficient with Microsoft Office Suite, email, intranet, internet and other systems (Word processing, spreadsheet, and database management) required.
• Excellent written and verbal communication and interpersonal skills as demonstrated in oral presentations and written reports are essential.

Range

Minimum: $46.76

Maximum: $74.81

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir...1% Yes? (The last sentence continues but is preserved verbatim)