Sr Program Manager, Amazon Flex, Service Level Standards

Amazon Inc.; Factoria (WA); On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Bellevue, WA and Austin, TX seeks a Sr Program Manager for Amazon Flex Service Level Standards. You will partner with Legal to launch regulatory programs across jurisdictions, coordinate cross-functional teams and ensure readiness before go-live.

You will define requirements, measure outcomes with data, manage stakeholder communications to senior leadership, and guide programs from inception through rollout in a fast-paced logistics environment.

Qualifications

• 5+ years cross-functional collaboration experience.
• 5+ years team management experience.
• 5+ years project delivery experience.
• 5+ years program or project management experience.
• Experience defining program requirements and using data/metrics to drive improvements.

Responsibilities

• Coordinate cross-functional implementation with legal, product, and operations teams.
• Lead end-to-end regulatory launches for new/evolving delivery partner regulations across jurisdictions.
• Partner with Legal to ensure compliance ahead of go-live deadlines.
• Communicate progress and results to senior leadership and stakeholders.

Skills

Cross-functional

Team management

Program management

Project delivery

Data-driven

Job description

Sr Program Manager, Amazon Flex, Service Level Standards

Job ID: 10564009 | Amazon.com Services LLC

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.
Amazon Flex's Service Level Standards (SLS) team is seeking a Regulatory Program Manager to join our Strategy function. Our team is responsible for ensuring Amazon Flex's enforcement programs are compliant with evolving regulatory requirements across every jurisdiction we operate in and for building readiness ahead of new regulatory launches so that compliance is in place before day one.
As a Regulatory Program Manager, you will closely partner with our Legal teams to program manage the end-to-end regulatory launch for new and evolving delivery partner regulations across multiple jurisdictions. You'll be responsible for coordinating cross-functional implementation, and ensuring Amazon Flex is fully compliant ahead of go-live deadlines. This role offers the opportunity to work at the intersection of public policy, legal, product, and operations - shaping how Amazon Flex responds to a rapidly changing global regulatory landscape.

Basic Qualifications

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of team management experience
• - 5+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• - Experience managing, analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 127,200.00 - 172,100.00 USD annually
USA, WA, Bellevue - 127,200.00 - 172,100.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.