Sr. Program Manager, Accessibility

Amazon.com Inc.; San Francisco (CA); On-site; USD 142,000 - 193,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch Interactive, Inc. is seeking a Senior Program Manager, Accessibility to shape and scale our accessibility strategy across product, design, engineering, and legal. You will report to the VP of UX and drive education, enablement, and auditing outputs to ensure inclusive experiences.

This role offers locations across the U.S. with PST hours and opportunities to work from SF or other hubs. You will collaborate with product teams to deliver audits, code reviews, and automated testing, ensuring

Qualifications

• 6+ years building accessibility programs and QA processes.
• Expertise in WCAG 2.2+ AA and CVAA; advise executives on risk.
• Experience with consumer products across devices.
• Experience with Figma, Jira, and related tools.
• Knowledge of assistive technologies.
• Proven ability to lead an accessibility program from ground up.
• Experience delivering audits and code reviews with cross-functional teams.

Responsibilities

• Define and lead global accessibility program strategy and governance.
• Oversee intake, backlog, and prioritization with engineering and design partners.
• Lead QA execution and integrate automated accessibility testing into CI/CD.
• Collaborate with engineers, designers, product managers to deliver high-impact changes.
• Partner with legal, policy, and communications on benchmarking and reporting.
• Develop education and enablement resources for collaborators.

Skills

Accessibility program leadership

WCAG 2.2+ AA knowledge

CVAA awareness

Product/UX collaboration

Figma

Jira

Tools

Figma

Jira

Job description

Job ID: 10589887 | Twitch Interactive, Inc.

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to onLinkedInand X, and discover the projects we’re solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. Reporting into the VP of UX, you will join our Design team where you will own the program design, education and enablement, and the auditing and testing output. We will look to you to execute the vision of how Twitch will be a welcome home for all regardless of abilities. You will partner with product, design, engineering, and legal to solve accessibility problems at scale and provide strategic solutions.

You can work from Twitch’s headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Los Angeles, CA; Irvine, CA; or New York City, NY - with West Coast (PST) working hours.

You Will

• Strategy & SME: Serve as the subject-matter expert for global digital accessibility across Twitch - advising product and partner teams, and leading process and tooling integration (including AI where appropriate).
• Operations & Backlog: Own intake, backlog, and operational management - partnering with engineering, product, and design leaders to prioritize and drive core accessibility issues, with regular communications and reporting.
• QA & Testing: Lead QA execution and manage QA specialists and third-party vendors; partner with engineers to build automated accessibility testing into CI/CD pipelines, shifting testing earlier in the development lifecycle.
• High-impact programs: Work with engineers, designers, product managers, and researchers to identify and deliver high-impact changes and programs across all products.
• Partnerships: Collaborate with accessibility partners (legal, research, policy, communications) on benchmarking, goal-setting, reporting, and execution.
• Education & Enablement: Develop an educational program and deploy guidelines and resources for key collaborators.

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Basic Qualifications

• You have 6+ years experience building similar Accessibility programs, QA and other scalable Accessibility Practices.
• Expertise in accessibility best practices, guidelines, and regulations—specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.
• Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.
• Experience with Figma, Jira and similar relevant product development tools.
• Awareness of assistive technologies available to people with disabilities.
• You have experience creating and leading an accessibility program from ground up including creating, documenting, proactive management and driving deliverables.
• Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.

Preferred Qualifications

• Understanding of and familiarity with AI tooling and test automations for Accessibility
• Familiarity with Twitch as a user, streamer, or both!

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary and Location

USA, CA, Culver City - 129,500.00 - 175,100.00 USD annually

USA, CA, IRVINE - 129,500.00 - 175,100.00 USD annually

USA, CA, SAN FRANCISCO - 142,400.00 - 192,600.00 USD annually

USA, NY, New York - 142,400.00 - 192,600.00 USD annually

USA, WA, Seattle - 129,500.00 - 175,100.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.