Sr. Program Manager

Acrisure; Grandview Heights (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive medical insurance, with

401(k) plan with employer match

Paid time off

Job summary

Acrisure is seeking a Program Manager to lead, plan, and execute large-scale programs supporting the Client Service Center. You will manage multiple interrelated projects, align with strategic priorities, and deliver measurable outcomes.

This role partners with senior stakeholders to drive service delivery, operational efficiency, and technology-enabled transformation. Expect governance, budgets, vendor management, and end-to-end delivery for complex initiatives.

Qualifications

• 5+ years of experience managing complex, cross-functional initiatives.
• Bachelor’s degree in Business Administration, Project Management, Operations, or related field.
• Experience coordinating multiple concurrent projects or programs.

Responsibilities

• Own end-to-end program strategy, governance, and delivery of large-scale initiatives.
• Establish and manage program governance, reporting, and decision-making frameworks.
• Oversee program budgets, including forecasting and financial tracking.
• Manage third-party vendors and external partners, ensuring performance and delivery quality.
• Drive alignment across cross-functional teams (operations, technology, client service, business).
• Identify and manage program-level risks, dependencies, and issues, driving resolution.
• Provide executive-level status reporting and lead stakeholder communications.

Skills

Program management

Budgeting

Vendor management

Stakeholder communication

Cross-functional

PM frameworks

Analytical

Education

Bachelor's degree in Business/PM

Tools

Microsoft Project

Jira

Asana

Trello

Monday.com

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

Job Description

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Program Manager who will be responsible for leading, planning, and executing large-scale, complex programs and projects that support Acrisure’s Client Service Center. This role oversees multiple interrelated projects, ensuring alignment to strategic priorities while delivering measurable business outcomes.

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled transformation. This role has ownership of program governance, financial oversight, third‑party vendor management, and end‑to‑end execution of large initiatives. The Program Manager will oversee program timelines, budgets, deliverables, stakeholder communications, and vendor performance to ensure successful delivery and alignment with enterprise objectives. This role requires the ability to manage complex dependencies across teams, systems, and external partners while driving accountability and results.

Responsibilities

• Own end‑to‑end program strategy, governance, and delivery of large‑scale, cross‑functional initiatives consisting of multiple interdependent projects. Define program strategy, roadmap, timelines, and success metrics aligned to business objectives by translating enterprise strategy into coordinated initiatives and execution plans.
• Establish and manage program governance, reporting, and decision‑making frameworks
• Oversee program budgets, including forecasting, tracking, and financial accountability
• Manage third‑party vendors and external partners, ensuring performance and delivery quality
• Drive alignment across cross‑functional teams (operations, technology, client service, business)
• Identify and manage program‑level risks, dependencies, and issues, driving resolution
• Provide executive‑level status reporting and lead stakeholder and steering committee communications
• Accountable for achieving program‑level business outcomes and value realization. Lead resource planning and prioritization across program workstreams
• Drive operational improvements and scalable processes through program initiatives
• Lead change management and adoption efforts to ensure successful implementation and sustainment

Required Qualifications

• Proven ability to manage large, complex programs with multiple workstreams and dependencies
• Experience owning program budgets, including forecasting and financial tracking
• Demonstrated success managing third‑party vendors and external partners
• Strong communication skills with experience engaging senior leaders and executive stakeholders
• Ability to drive alignment and influence across cross‑functional teams
• Strong analytical, organizational, and problem‑solving skillsExperience with program delivery frameworks (Agile, Waterfall, or hybrid)
• Ability to operate effectively in a fast‑paced, evolving environment

Preferred Qualifications

• Experience supporting complex call center initiatives
• Experience utilizing program and project management tools such as Microsoft Project, Jira, Asana, Trello, Monday.com, or similar platforms
• Experience supporting digital transformation or process improvement initiatives
• Insurance industry or financial services experience preferred

Education and Experience

Required Qualifications

• 5+ years of experience managing complex, cross‑functional initiatives, including experience coordinating multiple concurrent projects or programs
• Bachelor’s degree in Business Administration, Project Management, Operations, or related field; or equivalent combination of education and experience

Preferred Qualifications

• Experience supporting insurance brokerage, client service, operations, or digital service delivery environments
• Experience preparing presentations and communications for senior leadership audiences
• Experience supporting operational transformation, workflow optimization, or customer service initiatives
• PMP, PgMP, or similar certification preferred

Pay Details

The base compensation range for this position is $100,000 - $140,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws.

California Residents

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Welcome, your new opportunity awaits you.