Sr Program Administrator

Sanmina; Huntsville (AL); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Sanmina Corporation, a global EMS leader with a long history in Huntsville, Alabama, is seeking a Sr Program Administrator to manage pre-sales service functions, RMAs, and returns documentation. The role interfaces with customers, sales, and service teams to track orders, pricing, and fielding requests, while maintaining precise records of returns, repairs, and delivery schedules.

The position emphasizes coordinating the supply-commit and demand-management processes, ensuring timely

Competenze

• 4-6 years program administrator experience in a manufacturing environment.
• Experience with computers and Microsoft Word/Excel.

Mansioni

• Administer the supply-commit process.
• Coordinate the supply-commit process in conjunction with purchasing, planning, production & program management.
• Communicate order status and commits to customer.
• Coordinate commit improvement/reschedule requests.
• Escalate to the respective Program Manager and other relevant plant personnel in resolving any demand and supply conflicts.
• Facilitate the resolution of any ‘standard’ planning / ordering requests with the customer and the site.
• Establish a formal commit communication with the customer (weekly, daily).
• Utilize the backlog analyzer to improve order management performance.
• Understand the customer contract terms and its implications on the order process.
• Understand the product lead-time portfolio and its implications on the order process.
• Maintain complete and detailed files on all customer demand and resulting MDS/MRP execution.
• Generate and maintain the respective customer’s waterfall analysis.
• Escalation to the respective Program Manager any potential customer care issues between SANMINA-SCI and the customer.
• Participate in the generation of the quarterly customer account reviews to the customer.
• Support operations in all customer related activities.
• Build and promote a healthy business relationship between SANMINA-SCI and the customer.
• Coordination of all Engineering Changes including as how it relates to Product deliveries, pricing, etc.
• Coordination of all Customer reports. Reports prepared by appropriate CFT Owner and issued to Customer on time.
• Support QBR preparation.
• Maintenance of Customer report profile: detail report, content, owner and frequency of distribution

Conoscenze

Program administration

MS Office

Customer coordination

Strumenti

MS Excel

MS Word

Descrizione del lavoro

Description

Sanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world's most essential and innovative brands. Whether it's autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don’t just meet standards—they redefine them.

Description

Sanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world's most essential and innovative brands. Whether it's autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don’t just meet standards—they redefine them. At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field. Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama. Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments – Products, Systems Build, and Life Cycle Services. It’s SCI summed up - ALL WE DO to serve those who serve.

Sr Program Administrator

5A (Monday-Friday)

Interacts with customers, company sales and/or service representatives to handle a variety of pre‑sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

What You’ll Do

Responsibilities

Supply Commits

• Administer the supply-commit process
• Coordinate the supply-commit process in conjunction with purchasing, planning, production & program management
• Communicate order status and commits to customer
• Coordinate commit improvement/reschedule requests
• Escalate to the respective Program Manager and other relevant plant personnel in resolving any demand and supply conflicts
• Facilitate the resolution of any ‘standard’ planning / ordering requests with the customer and the site
• Establish a formal commit communication with the customer (weekly, daily)

Demand Management

• Utilize the backlog analyzer to improve order management performance
• Understand the customer contract terms and its implications on the order process
• Understand the product lead-time portfolio and its implications on the order process
• Maintain complete and detailed files on all customer demand and resulting MDS/MRP execution
• Generate and maintain the respective customer’s waterfall analysis

Customer Management

• Escalation to the respective Program Manager any potential customer care issues between SANMINA-SCI and the customer
• Participate in the generation of the quarterly customer account reviews to the customer
• Support operations in all customer related activities
• Build and promote a healthy business relationship between SANMINA-SCI and the customer
• Coordination of all Engineering Changes including as how it relates to Product deliveries, pricing, etc.

Customer Reporting/Administration

• Coordination of all Customer reports. Reports prepared by appropriate CFT Owner and issued to Customer on time
• Support QBR preparation
• Maintenance of Customer report profile: detail report, content, owner and frequency of distribution

What You’ll Bring

4-6 years program administrator experience in a manufacturing environment.

Experience with computers and Microsoft; word, excel.

Why Join Us?

At Sanmina, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Sanmina is an Equal Opportunity Employer and prohibits discrimination and harassment. Sanmina provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by applicable federal, state, or local laws.

Please be aware that this position may require access to technology, software, or technical data that is subject to U.S. export control laws. All offers of employment are contingent on the applicant either 1) being a "U.S. Person," defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, or (iii) other protected individual, such as a refugee under 8 U.S.C.

• 1157 or asylee under 8 U.S.C.
• 1158; or 2) being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.