Sr Professional Services Manager (Implementation Manager)

First Advantage Global operating Centre; Atlanta (GA); Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Vision, Dental and other plan

401k with employer match

ESPP

Paid Time Off and holidays

Growth opportunities

Job summary

First Advantage Global operating Centre is seeking a Professional Services Manager (Implementation) to lead complex enterprise implementations from discovery through go-live. This senior, customer-facing role coordinates across Sales, Product, Technology, Operations, and Customer Success to translate requirements into scalable solutions while guiding projects to go-live and first revenue.

The position is 100% remote within the United States, with up to 25% travel.

Qualifications

• 7+ years leading complex enterprise implementations, professional services engagements, or comparable onboarding programs.
• Strong discovery, requirements gathering, solution design, scope and risk management.
• Negotiate and influence with customers and internal stakeholders to commitments.
• Translate integrations, APIs, data exchange, configuration into business implications.
• Experience partnering with Sales, Product, Technology, Operations, and Client Success.

Responsibilities

• Lead enterprise implementations from discovery through go-live and stabilization.
• Orchestrate delivery across multiple teams; govern scope, milestones, and risks.
• Guide customers toward best-practice decisions and scalable solutions.
• Mentor peers and improve implementation playbooks from lessons learned.

Skills

Enterprise implementations

Discovery & requirements

Solution design

Stakeholder management

Project governance

Client communication

Interdepartmental collaboration

Technical fluency

Education

Bachelor's degree or equivalent

Job description

Professional Services Manager (Implementation)

(Implementation) you will be the connective tissue between customer requirements and successful onboarding to the First Advantage program. Owning complex enterprise implementations from discovery through go-live, you will translate technical and operational requirements into practical business solutions, align customers and internal teams around clear decisions, and accelerate time to revenue without compromising quality or customer outcomes. This is a senior, customer-facing role for someone who can move confidently between business strategy, solution design, project execution, and stakeholder influence. You will bring structure to ambiguity and guide customers toward scalable best-practice solutions. This is a 100% remote position; however, the individual must be based in the United States and be available to travel up to 25%.

Lead complex enterprise implementations across the First Advantage product portfolio, from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success. Turn customer business and technical requirements into scalable, supportable solutions. Lead discovery, explain trade-offs and constraints, and guide customers toward best-practice decisions. Build and govern customer-centric implementation plans with clear scope, milestones, owners, dependencies, risks, decisions, and success measures. Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders while maintaining trusted relationships. Orchestrate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams, resolving blockers and holding stakeholders accountable. Lead integration planning, configuration, and pre- and post-production testing. Coding is not required, but technical fluency and strong solution leadership is essential. Drive progress toward go-live and first revenue, proactively managing scope creep, delivery risk, customer dependencies, and recovery plans. Mentor peers by sharing expertise, providing practical guidance, and supporting their growth in implementation leadership, customer engagement, and problem-solving. Use lessons learned and customer insights to improve implementation playbooks, reusable solutions, and delivery processes, while sharing expertise with peers.

High Emotional Intelligence: Business Acumen: Connect implementation choices to customer outcomes, operational impact, revenue, risk, and scalability. Creative Curiosity: Ask incisive questions, explore root causes, and design practical solutions that balance customer needs with delivery standards. Customers understand the implementation path, decisions required, and responsibilities needed to adopt the agreed solution. Projects are tightly scoped and actively governed, with transparent ownership, risks, decisions, and next steps. Implementations reach go-live and first revenue with speed, predictability, and customer confidence.

Bachelor’s Degree or equivalent professional work experience.

• 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
• Demonstrated strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness.
• Proven ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments.
• Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations. Coding experience is not required.
• Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success.

Experience in background screening, HR technology, HCM, identity, compliance technology, or another complex or regulated B2B environment such as financial services or healthcare. Solutions consulting, technical account management, or pre-sales solutioning experience. Experience using AI-enabled tools, automation, or analytics to improve implementation speed, quality, documentation, or decision-making. Formal project or change management certification.

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Ability to work remotely with occasional business travel.

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

The salary range for this position is approximately $100- 125K USD annually.

This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.