Sr. Production Technician

Konica Minolta Business Solutions; Fulton (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Konica Minolta is seeking an IIM BPO Senior Production Technician in Fulton, MD. The role entails advanced production tasks including document prep, scanning, QC/QA, and indexing, with potential coaching of new hires within assigned projects.

Essential duties cover maintaining knowledge of production functions, handling box tracking, and ensuring documents remain in the original order. Strong attention to detail and data-entry accuracy are required.

Qualifications

• Operate a copy machine and/or scanner as assigned.
• Demonstrate strong attention to detail.
• Visually assess potential scanning or validation issues and take corrective steps.
• Ability to retain and follow detailed verbal and/or written instructions.
• Accurate data entry skills.
• 1+ years of related field experience preferred.

Responsibilities

• Maintain knowledge of all production functions from document prep to scanning and validation.
• Assist the ECM BPO Production Manager with training new hires on production processes and procedures.
• Log in and out of the Box Tracking System and manage batches for scanning and data entry.
• Ensure documents are kept in exact order and oriented correctly throughout processing.
• Set up scan parameters, ensure correct DPI, and rescan pages to meet quality standards.
• Perform other duties as assigned by the supervisor.

Skills

Operate copy machine / scanner

Attention to detail

Data entry

Issue detection

Experience in related field

Education

High School Diploma or GED

Job description

Overview

The IIM BPO Senior Production Technician is an advanced production worker, responsible for performing multiple complex or advanced production tasks, including document prep, document scanning, document QC/QA, and document indexing. Additionally, the IIM BPO Senior Production Technician may be called upon to provide minor coaching on, and within, assigned IIM BPO projects

Responsibilities

Essential job functions include, but are not limited to the following:

* Maintain knowledge of all production job functions, from document preparation to scanning and validation

* Familiarity with all production jobs and which fields need to be validated

* Assist the ECM BPO Production Manager with training new hires on production processes and procedures

* Asist in conducting validation, as neededIf performing document preparation, the following duties apply:

* Log in and out of the Box Tracking System

* Remove all staples, clips, post it notes, etc. from documents to be processed

* Repair any torn documents with tape

* Accurately and legibly copy info from folders

* Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair)

* Insert a separator sheet and/or copy in the correct place

* Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder

* Keep all documents in the exact order as received

* Be sure all documents are facing front and right side up

* Check lists against files in the box

* Keep track of the hours spent on each job for weekly billing sheets

* Reassembly

* Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order

* Performs other duties, as assignedIf scanning documents, the following duties apply:

* Log in and out of the Box Tracking System

* Choose the batch (if scanned under a wrong batch, the job must be deleted and rescanned)

* Create scan settings for each project.

* Ensure the correct DPI for each batch class is used

* Scan as duplex unless otherwise indicated on the work order

* Initial each box when completed for quality control purposes

* The work order must be filled out correctly

* Watch the monitor as papers are going through the scanner

* After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy)

* If a double feed is experienced, stop scanning, replace the page, and insert the second page

* Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.)

* Performs other duties, as assigned If performing data entry of batches, the following duties apply:

* Log in and out of the Box Tracking System

* Key all fields for each document.

* Make sure the document types are correct

Qualifications

* Ability to operate a copy machine and/or scanner, as assigned

* Strong attention to detail

* Ability to visually assess potential scanning or validation issues and take corrective steps, as needed

* High School Diploma or GED

* Ability to retain and accurately follow detailed verbal and/or written instructions

* Requires the ability to perform accurate data entry

* 1+ years of experience in related field preferred

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'experience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Declaration sur l'egalite des chances:

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.