Sr. Product Systems Admin

Carhartt, Inc.; Dearborn (MI); Remote; USD 110,000 - 140,000; Full time

Job summary

Carhartt, Inc. in Dearborn, MI seeks a Sr. Product Systems Administrator to partner with Product Development, Design, and Merchandising.

You will own administration, governance, and continuous improvement of product systems, focusing on PLM and integration with connected platforms and processes. You will ensure data quality across product, material, supplier, and related attributes, support seasonal lifecycle activities, and lead cross-functional system improvements with IT and business

Qualifications

• Minimum 6 years supporting PLM, Product Operations, Product Development, Merchandising, Supply Chain, or related functions.

Responsibilities

• Administer and maintain PLM and connected product systems, including system configuration, views, attributes, supplier information, user access, and setup for Product Development, Merchandising, Design, Raw Materials, GTM, and Product Operations.
• Maintain product, material, supplier, color, UPC, and related attributes; perform audits and validations; correct data discrepancies with partners.
• Support seasonal lifecycle activities by sharing line list views and supporting information, reporting, and system activities for cross-functional teams.
• Administer and improve integrations and data flows between PLM and SAP, PIM, Centric Planning, GTM tools, and vendor portals; resolve missing or inconsistent data with business/IT partners.
• Manage vendor portal processes and documentation, including onboarding support, communications, SOPs, portal requirements, and cross-functional meetings to improve data quality.
• Develop and maintain reports, alerts, data extracts, and audits to monitor PLM-to-SAP data, UPCs, attributes, materials, and seasonal activity; investigate exceptions and escalate as needed.
• Provide troubleshooting and system support for PLM, SAP, PIM, Centric Planning, and related product workflows; partner with users and tech teams to resolve issues and minimize manual workarounds.
• Identify and implement process improvements by documenting needs, evaluating automation opportunities, and coordinating changes with tech and business teams.
• Support system testing/validation, review enhancements, validate data, identify defects, and coordinate UAT with stakeholders.
• Create and maintain SOPs, training materials, and reference resources for consistent PLM usage and self-service.
• Train users on PLM processes, navigation, reporting, and data requirements; reinforce ownership of processes and data.
• Collaborate across functions to close data gaps, communicate requirements, and drive data standards and adoption.
• Support continuous improvement of data accuracy, timely reporting, and stakeholder satisfaction.

Skills

PLM systems administration

Excel proficiency

SAP/ERP

PIM

GTM

Data governance

Data analysis

Vendor portals

Project leadership

Cross-functional collaboration

Education

Bachelor's degree in textiles/apparel or related field

Tools

SAP

PIM

Centric Planning

GTM tools

Vendor portals

Microsoft Excel

Job description

Position Details

Title: Sr. Product Systems Administrator
Department: Business Planning
Reports to: Product Systems & Governance, Manager
Location: Dearborn, MI
Job Classification: Remote

Job Summary

The Sr. Product Systems Administrator serves as a key business partner supporting Product Development, Design, Merchandising, Color, Raw Materials, GTM, Product Operations, and related teams. This role is responsible for the administration, maintenance, data governance, and continuous improvement of product systems, with a primary focus on PLM and its integration with connected systems and processes.

The Sr. Product Systems Administrator ensures product, material, supplier, and related data is accurate, complete, and available when needed throughout the product lifecycle. The role supports seasonal execution by managing system processes, coordinating cross-functional system activities, monitoring data quality, managing vendor-related processes, developing reports and alerts, troubleshooting issues, and providing training and guidance to end users. This position also serves as a key resource for identifying system and process gaps and partnering with business and technology teams to implement practical improvements.

Associate Responsibilities

• Administer and maintain PLM and connected product systems, including system configuration, views, attributes, supplier information, user access, and other business-specific setup required to support Product Development, Merchandising, Design, Raw Materials, GTM, and Product Operations.
• Manage product data and data governance processes by maintaining product, material, supplier, color, UPC, and related attributes; performing audits and validations; identifying data discrepancies; and coordinating corrections with appropriate business partners.
• Support seasonal product lifecycle activities by sharing line list views and supporting the product information, reporting, and system activities needed by cross-functional teams throughout the season, including GTM deliverables in support of Sales Operations and Enablement teams.
• Administer and improve integrations and data flows between PLM and related systems, including SAP, PIM, Centric Planning, GTM tools, vendor portals, and other connected platforms. Identify missing or inconsistent data and coordinate resolution with business and IT partners.
• Manage vendor portal processes and documentation, including vendor onboarding support, supplier communications, SOPs, portal requirements, and recurring cross-functional meetings to identify issues, communicate changes, and improve vendor adoption and data quality.
• Develop and maintain operational reports, alerts, data extracts, and audits that help teams monitor PLM-to-SAP data, UPCs, product attributes, materials, seasonal activity, and other critical product information. Investigate exceptions and elevate issues requiring resolution.
• Provide ongoing troubleshooting and systems support for PLM, SAP, PIM, Centric Planning, and related product processes, partnering with business users and technology teams to understand root causes, resolve issues, and minimize manual workarounds.
• Identify and implement process and system improvements by documenting business needs, evaluating opportunities for automation or enhanced functionality, supporting requirements gathering, and coordinating system changes with appropriate technology and business teams.
• Support system testing and validation, including reviewing enhancements, validating data and functionality, identifying defects or process impacts, and coordinating user acceptance testing with impacted business teams.
• Create and maintain process documentation, SOPs, training materials, and reference resources to support consistent use of product systems and enable teams to perform appropriate self-service activities.
• Train and educate new and existing users on PLM processes, system navigation, reporting, data requirements, and related workflows. Provide guidance while reinforcing ownership of respective processes and data.
• Partner cross-functionally to improve product systems and data processes, proactively identifying gaps, communicating impacts and requirements, coordinating priorities, and serving as a subject-matter resource for product data and systems across the organization.
• Support continuous improvement of product data accuracy and completeness, timely reporting and audits, successful system enhancements, reduction of data quality issues, and stakeholder satisfaction and user adoption.

Required Education

• Bachelor's degree in textiles, apparel, or a related field, or equivalent years of experience in the apparel industry.

Required Skills & Experience

• Minimum of 6 years of experience supporting PLM, Product Operations, Product Development, Merchandising, Supply Chain, or related business functions.
• 3 or more years of successful experience leading and managing multiple projects.
• Experience working with integrated business systems, such as SAP/ERP, PIM, GTM, planning systems, vendor portals, or similar product lifecycle technologies.
• Advanced proficiency with Microsoft Excel, including data analysis, comparison, validation, manipulation, and reporting.
• Hands-on experience administering or supporting a PLM system, including product, material, supplier, attribute, workflow, and/or reporting functionality.
• Strong problem-solving skills with the ability to investigate data and system issues, identify root causes, and coordinate appropriate solutions.
• Strong organizational and project management skills, with the ability to manage multiple seasonal priorities, recurring activities, system issues, and improvement initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders at all levels of the organization.
• Ability to explain complex system and data requirements clearly, influence adherence to data standards, and facilitate resolution of cross-functional issues.
• Self-directed and proactive, with the ability to identify opportunities for process improvement and work independently while maintaining strong cross-functional partnerships.
• Self-starter with the ability to work with minimal supervision.

Physical Requirements and Working Conditions

• Typical office environment, including cubicle or office settings.
• Occasional work outside of regular business hours may be required.
• Extended periods of sitting, standing, and typing on a computer are required.
• Travel may be required up to 10% of the time.
• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
• Carhartt is a tobacco-free workplace.

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