Sr. Product Support Engineer

HistoSonics, Inc.; Plymouth, Northern (MN, KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

HistoSonics, Inc. is seeking a Senior Product Support Engineer to ensure successful product launches and ongoing customer support at clinical sites. Remote work is offered with substantial travel to support early commercial cases and clinical trials.

You will collaborate with Operations, R&D, Education, Sales, and Clinical Affairs to resolve issues and develop field training materials. The role requires a strong background in engineering or life sciences, 5+ years in med device environments, and

Qualifications

• Bachelor’s degree in Engineering or Life Sciences strongly preferred.
• 5+ years of relevant experience; ideally in a hospital or a med device company.
• Excellent communication skills and ability to engage multiple participants while demos stay organized.
• Experience supporting product and procedures in the field in both commercial and clinical environments.
• Willing to travel up to 75% domestically, including weekends.

Responsibilities

• Troubleshoot complex technical issues and perform diagnostics remotely or on-site.
• Provide field support during first commercial and clinical cases to understand troubleshooting needs.
• Collaborate with Operations, R&D, Education, Sales, and Clinical Affairs to support field activities.
• Lead the engineering team in commercial and customer-facing activities and coordinate with R&D SMEs.
• Determine priority of work with cross-functional leadership for product support.
• Ensure design documentation complies with design control systems and project deliverables.
• Assist in developing plans with commercial teams to engage customers with Histosonics’ technology.
• Support conferences, tradeshows, meetings, and demos.
• Develop field training materials for future product support engineers.

Skills

Strong communicator

Product support

Complex systems design

Field support

Travel readiness

Education

Bachelor’s degree in Engineering or Life Sciences

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional CO, US 1 Attachments

Salary Range: $100,000.00 To $140,000.00 Annually

HistoSonics is a commercial-stage medtech company advancing the Edison® System, a novel non-invasive sonic beam therapy based on histotripsy. Since receiving FDA De Novo grant for the non-invasive destruction of liver tumors in 2023, the company has progressed beyond initial market entry into commercial expansion, reimbursement momentum, and ongoing clinical and pipeline development. In addition to its current liver tumor indication, HistoSonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women’s health, and other significant underserved human health areas, to realize the broader potential histotripsy across multiple disease states and medical specialties.

We offer an exciting work culture where cutting-edge science meets real-world application, and each team member’s contribution is important to our success in ensuring our physicians and their patients get what they need most.

Location:

Remote - Plymouth, MN and CO

Travel Requirement:

Up to 70% travel with overnight stays required

Position Summary:

The Senior Product Support Engineer will work with the HistoSonics team in supporting the Company’s efforts to ensure successful product launches in the field and that customers and clinical partners have continued support from engineering. They will play an active role in supporting commercial activities and cases (procedures) at commercial and clinical sites.

Key Responsibilities:

• Troubleshoot complex technical issues and perform diagnostics remotely or on-site
• Provide field support during first commercial and clinical cases to understand how to troubleshoot the device. Use this knowledge to develop troubleshooting guides to provide further support to the customer
• Work with cross-functional teams (Operations, R&D, Education, Sales, and Clinical Affairs) to support commercial, clinical, and pre-clinical equipment and procedures in the field
• Lead the engineering team in commercial and customer-facing activities. This may include evaluating product in the field and developing a plan to resolve any issues experienced by the customer. This will require working with the SMEs in R&D
• Work with key stakeholders (cross-functional leadership) to determine appropriate priority of work related to commercialized product and product support
• Ensure that design documentation is in accordance with HistoSonics’ design control system (or external partner’s systems) and that all project deliverables are met
• Assist in developing plans with the commercial teams to engage customers with Histosonics’ technology
• Work with cross-functional team to support conferences, tradeshows, meetings, and demos
• Provide field support during first commercial and clinical cases to understand how to troubleshoot the device. Use this knowledge to develop troubleshooting guides to provide further support to the customer
• Work with the development team to develop field training related materials that can be used to train future product support engineers who will provide support for the product

Qualifications and Skills:

• Bachelor’s degree in Engineering or Life Sciences strongly preferred
• 5+ years of relevant experience; ideally in a hospital or a med device company
• Strong communicator with professionalism and adaptability; able to engage multiple participants while keeping demos organized and on track
• Experience in complex systems design, engineering, and product support preferred
• Experience supporting product and procedures in the field both in a commercial environment and a clinical environment preferred
• Excellent communication skills and quality management systems experiences
• Willing to travel up to 75% domestically, including approximately two weekends per month

Benefits:

We offer a comprehensive benefits package for full-time employees. This includes health, dental, and vision insurance, life, short-term and long-term disability insurance, 401(k), paid time off, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

U.S. Work Authorization & Sponsorship:

Employer will not sponsor visas for position.