Sr. Product Operations Manager I

Axon; Boston (MA); Ibrido; USD 86.000 - 138.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k match

Paid time off

Parental leave

Fitness programs

Wellness support

ERGs

Snacks in offices

Descrizione del lavoro

Axon seeks a Sr. Product Operations Manager I, VR International, to lead international launches and scale the VR program across regions. The role partners with Sales, Legal, Training, and Supply Chain to deploy playbooks, SOPs, and T&E kits while aligning with regional GTM priorities.

You will collaborate with partners worldwide, manage localization, quotes, and market readiness, and travel 1–2 weeks per quarter to support launches.

Competenze

• 6+ years of product operations, program management, or international launches.
• Experience launching products in international markets.
• Strong program management across Sales, Supply Chain, Legal, and Training.
• Ability to build repeatable processes and handle ambiguity.
• Familiarity with sales operations and using data to drive performance.

Mansioni

• Define and maintain the international operations playbook and SOPs.
• Run day-to-day international launches aligning with GTM priorities.
• Scale the international T&E program with in-market managers.
• Enable Professional Services and Training teams for new markets.
• Support localization of help content with vendors and plan scalability.
• Own quotes review and regional SKUs with price books.
• Support international tenders with Supply Chain and Logistics.
• Travel 1-2 weeks per quarter to support markets.

Conoscenze

Product operations

Program management

International launches

Process improvement

Sales ops

Cross-region collaboration

Second language

Formazione

Bachelor's degree in business/operations or related field

Descrizione del lavoro

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are out to make the world a safer place by solving big problems and tackling the toughest challenges in public safety. From Axon's inception building the TASER device to today's ecosystem of connected hardware and software, our focus is helping officers and agencies serve their communities with confidence, safety, and integrity. Our moonshot is bold: reduce gun-related deaths between police and the public by 50% in 10 years.

Virtual Reality training is a key part of that mission, enabling officers to practice de-escalation, empathy, and tactical decision-making in immersive, realistic environments. Agencies around the world are asking for it, and Axon is now scaling its VR training platform into new international markets, with launches underway or planned across Europe, Latin America, and Asia Pacific.

Sr. Product Operations Manager I, VR International

Our Mission is to Protect Life

Your Impact

International expansion for Axon VR is picking up momentum and has significant potential, and we are only starting to scratch the surface. As we grow and scale, we are discovering what it takes to deploy VR training in each new market, and how needs differ by culture, region, and language. What made us successful in the US and Canada does not translate one-for-one, and every region, including EMEA, LATAM, and APAC, has its own needs.

As the Sr. Product Operations Manager I for VR International, you will be the key operational partner to the in-market International VR GTM Lead, who leads international strategy, pricing, and new market prioritization. Together, you will build the operational foundation that lets us expand with confidence. That means putting the right structure and processes in place so each market has what it needs, including localized content, quotes and price books that work, inventory in local warehouses, trained teams, Trial and Evaluation (T&E) kits, and standard operating procedures (SOPs). This is a role with room to grow and scale as the business does.

In line with the defined strategy, you will help define the foundation, put it to work in each new market, and refine it as we learn. You will work with international teams, distribution partners, and US-based teams, including Sales, Sales Engineering, Professional Services and Training, Supply Chain, Marketing, Proposals, Legal, Compliance, and Hardware Product Management.

Your work will turn international VR from a series of one-off launches into a repeatable, scalable motion that helps bring Axon's mission to agencies around the world.

What You'll Do

Reports To: Sr Director, VR Hardware & Operations

Work Location: This role is based out of our Boston, MA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remote on Mondays, unless there is an approved workplace accommodation. Boston provides meaningful morning overlap with European and international partners and afternoon overlap with our West Coast-based VR team members.

• Define and maintain the international operations playbook, SOPs, and launch checklists, adapting what works in the US and Canada to each region and building on Business Operations' framework. Update them with what each market teaches us.
• Run the day-to-day operations of international launches in line with the International VR GTM Lead's priorities, making sure pre-sales teams, post-sales teams, and hardware delivery are ready to sell and serve in each market. Coordinate the compliance and certification work each country requires with Legal and Compliance, and share status and risks to support launch decisions.
• Help define, implement, and scale the international T&E program, which is still taking shape, partnering with in-market trial managers and Product Operations. Use the kits Hardware Product Management defines, and apply regional feedback to keep improving the program.
• Enable international Professional Services and Training teams as the product evolves, and support our partner strategy as we enter new markets. Provide Professional Services, Training, and distribution partners with the training and resources they need to succeed in their regions.
• Support the process for localizing help content with localization vendors, in line with international market prioritization. Help review how this works today, including who owns each step, and document the resulting process end to end while building a plan on how to make this more scalable in the future.
• Own the review and management of international quotes to confirm we only sell where we are cleared to, quotes are complete, and customers are set up for success. Work with Business Operations on region-specific SKUs and price books.
• Support Proposals on international tenders, and partner with Supply Chain and Regional Operations on demand, inventory in local warehouses, regional priorities when hardware supply is tight, and country-specific logistics and import requirements, including T&E kit delivery.
• Travel domestically and internationally as needed, approximately 1 to 2 weeks per quarter, to support markets, partners, and the team.

What You’ll Bring

• 6+ years of experience in product operations, program management, or international product launches. A bachelor's degree in business, operations, or a related field is preferred, and equivalent work experience is welcome.
• Experience supporting product launches in international markets, ideally across more than one region.
• Strong program management skills, including managing dependencies, milestones, and risks across teams such as Sales, Supply Chain, Legal, and Training, and communicating status clearly to all levels, including leadership.
• Experience building or improving repeatable processes that other teams rely on, with comfort working through ambiguity and adjusting as you learn from each market.
• Familiarity with how sales operations and commercial systems work, and experience using data to track operational performance and recommend improvements.
• Comfort working independently with teams across regions and time zones, including occasional early-morning or late-evening calls with international partners.
• A second language is a plus. Professional proficiency in a language that supports our international markets can strengthen your relationships with customers and partners around the world.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers .

Base Pay Range

$86,400 - $138,240 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Axon’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.