Sr. Product Manager - Xvantage Customer Experience

Ingram Micro Inc in; Irvine (CA); Sur place; USD 112 000 - 191 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Paid time off

Parental leave

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Merit increases

Bonuses & incentives

Long-term incentives

Résumé du poste

Ingram Micro Inc. is seeking a Sr. Product Manager to own key customer experiences across the Xvantage platform, guiding strategy, roadmap, and execution with cross‑functional teams including Engineering, UX and Analytics.

You will shape how technology products serve technology resellers and business partners worldwide. The role emphasizes ownership of end‑to‑end product delivery, data‑driven decision making, and measurable impact on CSAT, engagement, and self‑service capabilities in a

Qualifications

• 5–8+ years of Product Management delivering enterprise software or SaaS.
• Experience owning a product area from strategy and roadmap through hands-on execution.
• Strong ability to translate complex business problems into clear product requirements.

Responsabilités

• Own product strategy, roadmap, and end-to-end delivery for key Xvantage features.
• Collaborate with Engineering, UX, Data Analytics, Architecture, Marketing, Sales and regional teams.
• Define KPIs and measure impact to drive roadmap priorities and improvements.
• Lead multiple parallel initiatives in a fast-paced Agile/PI planning environment.

Connaissances

Product management

Agile/Scrum

Data-driven decision making

Formation

Bachelor's degree in CS/Engineering/Business

Description du poste

Company Overview

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Ingram Micro is seeking a Sr. Product Manager to own key customer experiences across Xvantage, Ingram Micro's next-generation B2B digital platform serving technology resellers and business partners globally.

Key Responsibilities

Own the product strategy, roadmap, and execution for key capabilities within the Xvantage Customer Domain, aligning customer needs with broader platform and business objectives. Lead customer-facing experiences across areas such as Homepage, Account & Customer Management, Reseller Onboarding, End Customer, Notifications & communication, personalization, and customer engagement. Identify opportunities to simplify the reseller journey and increase digital self-service, reducing friction and operational dependency while improving the overall customer experience. Partner closely with Engineering, UX, Data & Analytics, Architecture, Operations, Marketing, Sales, and regional business teams to translate customer and business problems into scalable global product solutions. Own product execution end-to-end—from discovery and requirements through prioritization, Agile delivery, launch, adoption, and continuous optimization. Define clear product requirements, user journeys, user stories and acceptance criteria; prioritize the backlog and work hands‑on with Engineering and UX throughout delivery. Leverage Voice of Customer, behavioral analytics, customer feedback, experimentation, and platform data to identify pain points and opportunities and continuously improve the experience. Define and measure product KPIs across CSAT, engagement, adoption, conversion, self‑service, operational efficiency, and business impact, using insights to drive roadmap prioritization. Develop capabilities for personalized and proactive customer engagement, including intelligent notifications and experiences based on customer profiles, lifecycle events, and behavioral signals. Explore and deliver AI-enabled and agentic experiences that simplify customer workflows, proactively surface opportunities, and make Xvantage easier and more intuitive to use. Build globally scalable and reusable platform capabilities, balancing common platform needs with country and regional requirements. Lead multiple parallel initiatives within a fast-paced Agile/PI planning environment, proactively managing dependencies, risks, trade-offs, and stakeholder expectations. Communicate product strategy, roadmap, performance, and business outcomes to senior stakeholders and ensure alignment across global teams.

What You Bring to the Role

Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, Advanced degree is a plus. 5-8+ years of Product Management experience delivering enterprise software, SaaS, ecommerce, marketplace, or digital platform products. Demonstrated experience owning a product area from strategy and roadmap through hands‑on execution and measurable outcomes. Experience building B2B digital customer experiences, preferably within ecommerce, technology distribution, channel ecosystems, SaaS, or enterprise platforms. Strong understanding of customer journeys, digital self-service, personalization, customer engagement, and platform experiences. Proven ability to translate complex business and customer problems into clear product requirements and scalable technology solutions. Strong experience partnering directly with Engineering and UX teams to scope, prioritize, develop, and launch products. A highly analytical mindset with experience using customer insights, behavioral data, product analytics, and KPIs to prioritize opportunities and measure impact. Strong stakeholder management and communication skills, with the ability to influence business, technology, operations, and geographically distributed teams. Ability to operate effectively in ambiguity, manage competing priorities, and drive multiple complex initiatives to completion. Experience working in Agile/Scrum and PI planning environments. Experience with AI-enabled customer experiences, conversational interfaces, personalization, or agentic workflows is highly desirable.

What Success Looks Like

Success in this role means creating a Xvantage experience that is increasingly simple, personalized, proactive, and self‑service—while demonstrating measurable improvements in customer satisfaction, engagement, adoption, conversion, operational efficiency, and business value. The Sr. Product Manager will be expected to connect customer problems -> data-driven insights -> product solutions -> measurable outcomes, while building capabilities that can scale across Xvantage globally.

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Salary & Benefits

The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

• healthcare benefits
• paid time off
• parental leave
• 401(k) plan and company match
• short-term and long‑term disability coverage
• basic life insurance
• wellbeing benefits

• merit increases
• annual bonus or sales incentives
• long‑term incentives

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Equal Opportunity

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you'll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.