Sr Product Manager, Technical - Enterprise GenAI Tools & Platforms

tmobile; Bellevue (WA); On-site; USD 150,000 - 220,000; Full time

Job summary

T-Mobile is seeking an experienced Product Manager to own the GenAI platforms feature roadmap and MCP server requests. You will partner with platform engineers, legal, privacy, and vendors to drive delivery, pilots, and secure production deployments that improve employee experiences.

You will analyze market signals and employee feedback to prioritize features, lead cross-functional teams, and ensure timely, compliant releases that scale across the enterprise.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, IT or equivalent.
• Advanced degree in a relevant field is a plus.
• 7+ years of Product Management in agile software environments with enterprise focus.

Responsibilities

• Own end-to-end GenAI platform feature roadmap and MCP server requests.
• Conduct market and customer research to inform strategy and pilots.
• Run pilots with clear criteria and go/no-go decisions for production rollout.
• Collaborate with cross-functional teams to drive delivery and releases with required reviews.
• Coordinate with external vendors and ensure alignment with roadmaps and commitments.
• Analyze data to prioritize features, assess risks, and support decisions.
• Maintain product backlog and lead Agile ceremonies for efficient development.
• Develop adoption tools and training materials with release notes for users.
• Handle additional duties as assigned by management.

Skills

Agile Methodology

Backlog Management

Customer Centricity

Data Analysis

Problem Solving

Product Management

Product Roadmap

Solution Architecture Design

Stakeholder Management

Strategic Alignment

Technical Design Documentation

Technical Writing

Education

Bachelor's Degree + 7 years related experience

Advanced degree + 5 years related experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role is critical for managing the enterprise GenAI platforms and MCP server requests as complex technical products that align with business objectives and employee needs within the organization. It involves owning the feature roadmap end to end, including vision, what each platform vendor is releasing, which features T-Mobile turns on, pilots, technical delivery, and stakeholder collaboration with vendors, platform engineers and the review teams that sign off on new capabilities. The role requires integrating employee insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering features that meet business goals, employee satisfaction, time from pilot to production, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing employee experiences by getting new GenAI capabilities into employees' hands quickly and safely.

Job Responsibilities

• Own the end-to-end product lifecycle for the GenAI platforms feature roadmap and MCP server requests, ensuring alignment with business goals and customer needs: what is coming, what T-Mobile enables, and when
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including vendor release tracking and feedback from employees in pilots
• Run pilots for new features and MCP servers with clear entry criteria, success measures and feedback loops, and bring a go/no-go recommendation to platform leadership
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases, including routing each new capability through the required Legal, Cyber and Privacy reviews and taking it to production with the platform support engineer
• Works with outside partners and other third parties, holding GenAI platform vendors to their feature and roadmap commitments
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
• Manages development of adoption tools and training materials, so every enabled feature ships with release notes and guidance employees can use
• Also responsible for other duties/projects as assigned by business management as needed

Required Education and Work Experience

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience

Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience

6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment

7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience

7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience

Preferred Experience

• Experience owning the feature roadmap for an enterprise SaaS, GenAI or collaboration platform where new capabilities come from the vendor
• Experience running pilots or staged rollouts with defined entry criteria, success measures and a go/no-go decision
• Working knowledge of Model Context Protocol (MCP), connectors or API integrations that give AI tools access to enterprise systems
• Experience taking new capabilities through security, privacy and legal review in a large, regulated enterprise

Required Knowledge, Skills and Abilities

• Agile Methodology
• Backlog Management
• Customer Centricity
• Data Analysis
• Problem Solving
• Product Management
• Product Roadmap
• Solution Architecture Design
• Stakeholder Management
• Strategic Alignment
• Technical Design Documentation
• Technical Writing

Preferred Knowledge, Skills and Abilities

• Application Integrations
• Product Launch Planning
• Product Improvements
• Prioritization
• Customer Engagement

Licenses and Certifications

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel : Travel Required (Yes/No):

DOT Regulated : DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No