Sr. Product Manager - Tech, Recipient Experience (Fulfillment & Operations)

Amazon Inc.; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Amazon.com Services LLC is seeking a Senior Product Manager – Technical for Recipient Experience to shape how order details are surfaced to customers, ensuring timely, relevant information across surfaces. You will own the end-to-end Order Details experience with a strong emphasis on cross-functional collaboration and data-driven decision making.

You will translate ambiguous information architecture challenges into scalable frameworks, partnering with many teams and communicating the product

Qualifications

• 5+ years in product or program management, product marketing, business development or technology
• Bachelor's degree required
• Experience delivering products and owning roadmaps
• Experience with end-to-end product delivery
• Ability to influence engineering decisions and strategy
• Experience managing technical products or online services
• Ability to represent customers and stakeholders at executive prioritization
• Strong communication for technical and executive audiences

Responsibilities

• Define and execute product strategy across post-purchase surfaces, aligning with evolving retail business
• Drive page layout optimization and seamless post-purchase flows
• Lead cross-functional collaboration with partner teams to meet business needs
• Design and run experiments using A/B testing to validate impact
• Translate ambiguous spaces into frameworks guiding strategy
• Own end-to-end delivery from requirements through launch and optimization
• Communicate vision and progress to technical and executive audiences
• Orchestrate federated platform experiences across 70+ partner teams

Skills

Product management experience

Roadmap strategy

End-to-end delivery

Cross-functional collaboration

Executive communication

Education

Bachelor's degree

Job description

Sr. Product Manager - Tech, Recipient Experience

Job ID: 10499070 | Amazon.com Services LLC

Recipient Experience (REX) empowers customers to track and manage their deliveries, know exactly when their orders will arrive, and discover new ways to shop along the way. REX pages are some of Amazon's most-visited destinations, serving hundreds of millions of customers with billions of visits annually.

As Senior Product Manager – Technical, you'll define and execute the product strategy for how Amazon surfaces order-related information to customers — ensuring the right details reach the right surface at the right moment. You'll own the end-to-end Order Details experience, determining what information customers need to see, when they need to see it, and how it's organized to help them manage their purchases with confidence. This is a highly strategic role shaping experiences that touch every Amazon customer multiple times per order, driving significant attributed sales and customer engagement.

You'll drive the evolution of how order information is organized, prioritized, and presented as our post-purchase experience transforms from a static record into an intelligent, adaptive system that understands customer context and intent. Success requires deep cross-functional thinking to align with Amazon's evolving retail business: you'll collaborate with partner teams across Amazon to understand their information needs, define the taxonomy of order attributes that matter to customers, and ensure the post-purchase experience adapts to emerging use cases across the surfaces where customers need them most. The role requires proven ability to orchestrate complex cross-functional initiatives, strategic vision combined with execution excellence, exceptional communication skills for technical and executive audiences, and the ability to translate ambiguous information architecture challenges into frameworks that guide organizational strategy.

You are an excellent written and verbal communicator who can effectively communicate ideas and drive decision-making for audiences up to and including VPs. You thrive in a fast-paced and dynamic work setting, are comfortable with ambiguity, and can effectively manage multiple projects and priorities concurrently while making data- and customer-driven decisions about what information to surface, where, and when.

Key job responsibilities

1. Define and execute product strategy across post-purchase surfaces, establishing vision, roadmap, and prioritization frameworks that align with Amazon's evolving retail business
2. Drive page layout optimization as post purchase CX evolves from static record to intelligent, adaptive experience while enabling seamless flows across post-purchase pages
3. Lead cross-functional collaboration with partner teams to understand business needs and ensure post-purchase experience innovates around emerging use cases
4. Design and execute rigorous experiments using A/B testing and data-driven methodologies to validate hypotheses, measure customer impact, and scale successful innovations across billions of customer visits
5. Translate ambiguous problem spaces into structured frameworks, mental models, and product principles that guide organizational strategy and align diverse stakeholders
6. Own end-to-end product delivery from requirements definition through technical design, engineering partnership, launch execution, and post-launch optimization
7. Communicate product vision and progress to technical and executive audiences up to VP level through narratives, PRFAQs, presentations, and business reviews
8. Orchestrate federated platform experiences ensuring cohesive customer experience while enabling 70+ partner teams to customize backend functionality

About the team

We're a scrappy, low-ego crew that thrives on turning ambiguity into impact. We move fast, ship big, and take pride in delivering outsized value. Our work lives in uncharted territory where no one's built the map yet, so we roll up our sleeves, seek truth relentlessly, and build frameworks that bring clarity to chaos. If you love cracking hard problems with brilliant teammates who check their egos at the door, you'll fit right in. We work hard, laugh often, and build experiences touching hundreds of millions of customers. Come join the fun!

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually