Sr Product Manager, Resale Platform Experience

AXS; Scottsdale (AZ); Hybrid; USD 127,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Vacation and sick time

401k with employer match

Flexible spending and Health Savings

Wellness offerings

Job summary

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our Resale platform. You will lead the core marketplace engine powering secondary ticketing, including listings ingestion, inventory and pricing, and partner integrations.

This role requires balancing scalability, data integrity, and delivery velocity while evolving the engine for new partners and markets. You will collaborate with Engineering, Architecture, Data, Payments, and Partner Experience to deliver a

Qualifications

• 5+ years of Product Management experience delivering complex software products in Agile environments.
• Proven success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.
• Experience partnering with engineering to deliver platform, integration, or infrastructure-adjacent products.
• Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential.
• Familiarity with event-driven architectures, distributed systems, telemetry, observability, and data-driven decisions.
• Ability to navigate complex ecosystems spanning modern platforms and legacy systems.
• Strong analytical and problem-solving skills with ability to define ambiguous problems and deliver measurable outcomes.
• Proven ability to balance customer needs, business objectives, and technical constraints while driving strategy.
• Excellent communication and stakeholder management across organizational boundaries.
• Curious, data-driven, and focused on continuous improvement.

Responsibilities

• Define product vision, roadmap, and priorities for the core Resale platform engine.
• Establish platform priorities balancing scalability, reliability, modernization, and growth.
• Own platform capabilities delivered through APIs, data contracts, integrations, and backend systems.
• Lead systems and domain modeling for core resale entities like events, venues, listings, inventory, and transactions.
• Drive sprint planning, backlog refinement, technical requirements, and acceptance criteria.
• Define API standards, service-level objectives, and operational readiness.
• Use marketplace metrics and telemetry to drive product decisions and delivery.
• Coordinate with onshore and offshore teams for capacity planning and sequencing.
• Partner with Partner Experience to ensure APIs and integrations enable external adoption.
• Identify improvements to reduce technical debt and data quality issues.
• Develop deep understanding of secondary ticketing and resale workflows.
• Lead modernization of legacy resale systems while preserving continuity.
• Define and monitor KPIs for reliability, data quality, and delivery predictability.
• Communicate roadmap and risks clearly to stakeholders and leadership.

Skills

Product leadership

Agile

Data-driven decisions

Stakeholder management

Systems thinking

Education

Bachelor's degree or equivalent

Tools

APIs

SDKs

Event-driven

Distributed systems

Job description

Scottsdale, AZ

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our Resale platform. This role is responsible for the core marketplace engine that powers secondary ticketing across the AXS ecosystem, including resale listings ingestion and distribution, inventory and pricing services, event and venue data models, partner and marketplace integrations, public-facing APIs, and the platform services that connect fan demand with resale supply across thousands of events each year.

Success requires balancing platform scalability, data integrity, marketplace health, and delivery velocity while evolving the core engine to support new partners, markets, and fan experiences.

The ideal candidate combines strong product instincts with a deep technical foundation and a systems-modeling mindset. You are comfortable leading engineering teams through domain and data modeling, API and data contract design, distributed systems, event-driven architectures, and platform integrations while translating those capabilities into measurable business and marketplace outcomes. You are execution-focused and thrive on turning ambiguous problems into clear requirements, well-sequenced roadmaps, and shipped software.

You will work closely with Engineering (including onshore and offshore delivery teams), Architecture, Data, Payments, Partner Experience, and business stakeholders to deliver a scalable, reliable resale platform that grows marketplace liquidity and improves the fan experience across the live event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining product vision, roadmap, and priorities for the core Resale platform engine across the AXS ecosystem.
• Establish platform priorities that balance scalability, reliability, modernization, and marketplace growth.
• Own platform capabilities delivered through APIs, data contracts, integrations, event-driven services, and backend systems that power resale listings, inventory, and pricing.
• Lead systems and domain modeling for core resale entities, including events, venues, seating, listings, inventory, and transactions, to create a durable and extensible platform foundation.
• Serve as the day-to-day product leader for Engineering, driving sprint planning, backlog refinement, technical requirements, and acceptance criteria through delivery.
• Partner closely with Engineering and Architecture to define API standards, service-level objectives, reliability goals, and operational readiness standards.
• Drive product decisions using marketplace metrics, platform telemetry, observability, and performance data.
• Own capacity planning and delivery sequencing with engineering leadership, managing dependencies across onshore and offshore teams.
• Partnering with the Partner Experience team to ensure platform capabilities, APIs, and integrations are ready for external partner and developer adoption.
• Identifying and prioritizing improvements that reduce technical debt, data quality issues, and integration friction across the resale ecosystem.
• Develop a deep understanding of secondary ticketing, marketplace supply and demand dynamics, and resale workflows.
• Lead modernization efforts across legacy resale and listing systems while maintaining marketplace continuity.
• Define and monitor KPIs related to platform reliability, data quality, listing coverage, performance, and delivery predictability.
• Communicate roadmap, risks, priorities, and outcomes clearly across technical teams, business stakeholders, and executive leadership.
• Build alignment across diverse stakeholder groups and influence decisions through data-driven insights and customer understanding.

We are looking for:

Required Qualifications

• 5+ years of Product Management experience delivering complex software products in Agile environments.
• Demonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.
• Experience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures.
• Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential.
• Familiarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision making.
• Ability to quickly understand and navigate complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes.
• Strong analytical and problem-solving skills with the ability to define ambiguous problems, synthesize data, and deliver measurable outcomes.
• Proven ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution.
• Excellent communication and stakeholder management skills, with the ability to influence and align technical and non-technical stakeholders across organizational boundaries.
• Systems thinker with a platform-oriented mindset who can connect business processes, technical systems, operational workflows, and customer experiences to build scalable solutions.
• Curious, data-driven, and comfortable operating in complex environments, with a strong bias toward continuous improvement, experimentation, and measurable outcomes.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems.
• Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution.
• Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments.
• Understanding of service reliability, operational readiness, performance objectives, and incident management practices.
• Proven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product.
• Exposure to complex global organizations and products serving multiple international markets.
• Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box "in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $127.000-$135,000

Bonus:

This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time:

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging–A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (Hiring Manager)
• Stage 3: Two 45-min virtual interviews (Engineering & Product Peer)
• Stage 4: 60-min Onsite/Virtual Final (Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box "in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

#LI-Hybrid

This role is designated as hybrid (three days per week in our Scottsdale office.