Sr Product Manager, Customer APIs

Grainger; Chicago (IL); Hybrid; USD 134,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

23 PTO days per year

6% 401(k) company match

Employee discounts & tuition reimburse

Birth parental leave and other family

Job summary

Grainger seeks a senior Product Manager to lead the Customer-Facing APIs program from Chicago in a Hybrid role. You define vision, roadmap, and strategy for APIs enabling customers, partners, and developers to integrate with Grainger.

You will shape eProcurement growth and end-to-end integration visibility, collaborating with engineering, design, and operations to deliver innovative product experiences.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of product management or equivalent experience.
• 3+ years leading API/platform or integration product teams.
• Strong process design and cross-functional collaboration.
• Ability to influence senior leaders and drive adoption.
• Comfort operating in high-ambiguity environments.

Responsibilities

• Owns and evolves product strategy for a sub-domain and enterprise roadmaps.
• Define metrics and monitor success to drive outcomes.
• Influence senior stakeholders with clear narratives.
• Champion user understanding and collaborate with UX and Analytics.
• Identify opportunities and leverage Grainger knowledge to create value.
• Lead cross-functional teams and ensure alignment across stakeholders.
• Balance speed, quality, and risk to maximize impact.
• Coach and mentor other product managers on best practices.

Skills

Product management

APIs design

Cross-functional leadership

Data-driven decisions

Strategic thinking

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Hybrid

Hybrid

Req Number 334951

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $134,100.00 – $223,500.00. This role is eligible for an incentive target of up to 20% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Rewards And Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 23 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We are looking for product managers to help guide and chart a course for Grainger's enterprise systems and application development so that Grainger continues to be the destination for "the ones that get it done". This role will lead product strategy for Grainger's newly established Customer-Facing APIs team, defining the vision, roadmap, and product strategy for APIs that enable customers, partners, and third-party developers to seamlessly integrate with Grainger.

You will play a key role in shaping the future of eProcurement, Grainger’s largest and fastest-growing order channel toward more scalable, self-service integrations, and end-to-end visibility across the ePro integration lifecycle.

You will work with engineering, design, and operations to develop and launch innovative aspects of a product. You are creative and highly analytical, able to work in a matrix organization, can synthesize a variety of technologies and capabilities into products and applications that customers love.

Success in this role will require you to deep dive in Grainger’s end-to-end processes from intake, integration, order, invoice, and payment, ensuring solutions address root causes rather than layering on complexity. You will report to the Director, Product Management and will work on a hybrid basis out of our Chicago, IL office.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

You Will

• Structured Thinking: Owns and evolves product strategy for a sub-domain, establishing enterprise roadmaps across now, near, and next to drive advantaged customer outcomes at every stage. As roadmaps enter execution, ensure work is well-formed and clear for delivery partners.
• Measurable Outcomes: Defines and monitors success metrics across the roadmap, making data-informed decisions in ambiguous environments, driving outcomes aligned to the product strategy and creating transparency and accountability across teams and stakeholders.
• Communication & Storytelling: Influences senior stakeholders through clear narratives that connect product strategy to business outcomes, helping partners reason about tradeoffs and priorities.
• User-Focused: Champions deep customer understanding and ensures data-driven insights drive prioritization and solution design, partnering with UX and Analytics on research as appropriate, and partnering with operational teams to assess and propose process changes needed to achieve business outcomes.
• Creativity: Identifies novel opportunities and rethinks approaches to unlock new value for customers and the business leveraging market and Grainger understanding.
• Win as One Team: Leads alignment across multiple cross-functional teams and business stakeholders, resolving conflicts and driving shared accountability.
• Compete with Urgency: Balances speed, quality, and risk across initiatives to deliver maximum impact. Stays ahead of trends in adjacent technologies, competitive space, and customer needs and develop a clear strategy around how Grainger can win.
• Talent Development: Coaches and mentors other product managers, raising product craft and execution quality.

You Have

• Bachelor's Degree or equivalent experience required
• 7+ years product management or equivalent experience required
• 3+ years of experience managing API, platform, or integration products, with demonstrated experience in customer-facing API design and strategy.
• Strong experience with Process Design
• Demonstrated comfort operating in highly visible, cross-functional roll, with experience leading change management and driving adoption across complex organizations
• Strong strategic thinking and problem-solving skills.
• Advanced ability to use data, experimentation, and insights to guide decisions.
• Experience influencing senior leaders and executive stakeholders.
• Proven ability to operate effectively in high-ambiguity environments.
• Passion for developing others and elevating product practices.

Preferred

• B2B commerce experience

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.