Sr. Product Manager - Compliance Document

Avalara; Durham (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Avalara is seeking a Product Manager to own and advance the ECM roadmap. You will work at the intersection of customer compliance needs and AI capabilities, coordinating with engineering, sales, and our services teams to deliver scalable certificate management features.

You will leverage Jira/Confluence and engage with customers to surface gaps, shaping requirements and go-to-market launches across ECM tiers. Hybrid-Durham with possible remote consideration for the right candidate.

Qualifications

• Experience shipping SaaS or B2B software end-to-end, from discovery through launch.
• Ability to define a product roadmap independently and communicate trade-offs to engineering and execs.
• Translate complex customer or regulatory requirements into actionable specs and user stories.
• Track record of cross-functional delivery with engineering, sales, marketing, and customer success.

Responsibilities

• Define requirements and prioritize the ECM backlog.
• Collaborate with engineering to ship features that reduce audit risk and scale management of exemption certificates.
• Surface compliance gaps with customers, sales, and Managed Services for actionable improvements.
• Draft product specs and user stories from complex requirements for engineering clarity.
• Communicate roadmap progress and support go-to-market for ECM tiers Essentials, Pro, and Premium.

Skills

Product roadmap

Backlog prioritization

Executive communication

Cross-functional collaboration

AI-informed product work

Tools

Jira

Confluence

Job description

What You'll Do

In this role, you will own and advance the product roadmap for Avalara Exemption Certificate Management (ECM), our next-generation platform that automates the creation, collection, validation, and renewal of tax exemption documents for thousands of businesses across the U.S. and beyond. You will work at the intersection of customer compliance needs and cutting-edge AI capabilities. You'll benefit from deep integration across Avalara's full compliance ecosystem, giving your roadmap decisions outsized reach and impact.

This role reports to Dave Williams and is hybrid-Durham. Remote will be considered for the right candidate.

What Your Responsibilities Will Be

Day to day, you will define requirements, prioritize the ECM backlog, and partner with engineering to ship features that help customers reduce audit risk and manage exemption certificates at scale. You will regularly engage with customers, sales, and our Managed Services team to surface compliance gaps and translate them into actionable product improvements, including AI-powered validation workflows and campaign management tools. You will use Jira and Confluence to manage your roadmap and communicate progress, and collaborate with Product Marketing to support go-to-market launches across ECM's Essentials, Pro, and Premium tiers.

What You’ll Need To Be Successful

• Demonstrated experience as a Product Manager shipping SaaS or B2B software products end-to-end, from discovery through launch.
• Ability to independently define a product roadmap, prioritize a backlog, and communicate trade-offs to engineering and executive stakeholders without heavy guidance.
• Experience translating complex customer or regulatory requirements into clear, actionable product specs and user stories.
• Track record of working cross-functionally with engineering, sales, marketing, and customer success to deliver and position product changes.
• Comfort presenting product strategy and results to senior leadership and external customers.
• Experience with compliance, document management, tax technology, or another regulated SaaS domain is a strong advantage.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.