Sr Product Manager

LendingClub; San Francisco (CA); Hybrid; USD 158,000 - 193,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) match

Health and wellness programs

Flexible time off policies

Up to 16 weeks paid parental leave

and more

Job summary

Happen Bank in San Francisco is seeking a Sr Product Manager to drive metrics across the Personal Loans experience. You will own problem spaces from discovery to launch, partnering with engineering, analytics, risk, and marketing to deliver customer and business outcomes.

The role emphasizes data-driven decision making, strong product judgment, and cross-functional leadership in a regulated fintech environment. Hybrid work with in-office Tue-Thu; relocation offered based on level.

Qualifications

• 6+ years of product management experience, with ownership of customer-facing and data-driven products.
• Demonstrated ability to drive outcomes through strong product discovery, prioritization, and execution.
• Experience working within regulated environments and balancing customer experience with business and risk considerations.
• Strong analytical skills and comfort partnering closely with analytics or using data to inform decisions.
• Excellent communication and collaboration skills across cross-functional teams.

Responsibilities

• Product Strategy & Execution: Define and evolve strategy for owned Personal Loan problem areas and performance goals; translate objectives into an outcome-oriented roadmap; lead cross-functional execution from discovery through launch and iteration.
• Customer-Centric Problem Solving: Understand member needs via qualitative and quantitative research; use experiments and data to validate problems and inform prioritization; reduce friction in Personal Loan journey.
• Metrics & Impact: Own success metrics for Personal Loans; ensure instrumentation and accountability; prioritize work by customer benefit and business impact; drive improvements in conversion, engagement, and funnel performance.
• Cross-Functional Leadership: Partner with engineering, design, analytics, risk, compliance, operations, and marketing; influence decisions; clearly communicate direction and tradeoffs to stakeholders.

Job description

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

We are looking for a Sr Product Manager to drive key metrics and outcomes within the Personal Loans product. This role focuses on owning specific problem spaces and performance goals across the Personal Loan experience, partnering closely with cross-functional teams to identify opportunities, ship high-impact solutions, and continuously improve results. You will apply strong product judgment, data-driven decision-making, and stakeholder leadership to deliver meaningful customer and business outcomes.

What You'll Do

Product Strategy & Execution

• Partner with product leadership to define and evolve strategy for owned Personal Loan problem areas and performance goals.
• Translate business objectives and customer insights into a clear, outcome-oriented roadmap for owned initiatives.
• Lead cross-functional execution from discovery through launch and iteration, with clear accountability for results.

Customer-Centric Problem Solving

• Develop a deep understanding of member needs and pain points using qualitative and quantitative research.
• Use experimentation, data analysis, and user insights to validate problems, test solutions, and inform prioritization.
• Identify and reduce friction in owned areas of the Personal Loan journey to improve member experience and conversion.

Metrics & Impact

• Own and drive specific success metrics for Personal Loans, ensuring strong instrumentation and clear accountability for outcomes.
• Prioritize work based on expected customer benefit, business impact, and feasibility.
• Deliver measurable improvements across metrics such as conversion, engagement, and funnel performance.

Cross-Functional Leadership

• Collaborate closely with engineering, design, analytics, risk, compliance, operations, and marketing partners.
• Influence technical and operational decisions to support product goals and long-term scalability.
• Communicate product direction, tradeoffs, and performance clearly to stakeholders at multiple levels.

About You

• 6+ years of product management experience, with ownership of customer-facing and data-driven products.
• Demonstrated ability to drive outcomes through strong product discovery, prioritization, and execution.
• Experience working within regulated environments and balancing customer experience with business and risk considerations.
• Strong analytical skills and comfort partnering closely with analytics or using data to inform decisions.
• Excellent communication and collaboration skills across cross-functional teams.

Preferred Qualifications

• Experience in fintech, lending, or financial services.
• Familiarity with personal loan origination, underwriting, credit decisioning, fraud/KYC, or funnel optimization.
• Proven ability to lead complex initiatives, influence without authority, and drive alignment across stakeholders.

Work Location

San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to LendingClub offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 175,000-200,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

Benefits

• medical, dental and vision plans for employees and their families
• 401(k) match
• health and wellness programs
• flexible time off policies for salaried employees
• up to 16 weeks paid parental leave
• and more

Equal Opportunity Employer

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].

Notice on AI Tool Use

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Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

To learn more visit us at happen.com. Please review Happen Bank Work-related Privacy Disclosure.