Sr. Product Manager

blinkhealth; Pittsburgh (Allegheny County); On-site; USD 100,000 - 130,000; Full time

Job summary

Blink Health is looking for a Senior Product Manager to lead strategic development across internal platforms and integrations. You'll define the product direction and work cross-functionally with teams on AI-driven solutions.

The ideal candidate has 3+ years in product management, a solid understanding of technical architecture, and a data-driven mindset. This role takes a hands-on approach to building systems that enhance pharmacy operations and customer engagement.

Qualifications

• 3+ years of product management experience focusing on platform tools and integrations.
• Experience with architecture and backend systems preferred.
• Data-driven decision making with a track record of delivering high-quality outcomes.

Responsibilities

• Set product direction and define strategy for internal and external tools.
• Lead roadmap for system integrations and partner with engineering.
• Define success metrics and continuously improve based on data.

Skills

Product management

Technical implementation

APIs and data pipelines

Artificial Intelligence (AI)

Excellent communication

Job description

The Opportunity

Blink Health is looking for a Senior PM to lead strategic development across internal platforms, partner-facing tools, and third-party integrations. This role is for a product leader who thrives in technical problem spaces, challenges legacy business models, and makes complex processes simple and scalable. Experience in Pharmacy Revenue Cycle Management—clearinghouses, PA workflows, payer connectivity, eligibility, and claims—is preferred. Pharmacy Program Management or Operations/Ops Excellence experience is transferable.

• True 0→1 scope: you'll build from scratch with a small, sharp team
• Deep cross‑functional ownership across Engineering, Data, and Operations
• Ability to stretch into programmatic, financial, and customer engagement dimensions as the product scales

You’ll play a central role in shaping the systems that power BlinkRx’s commercial and pharmacy operations—building foundational tools designed to scale with the business.

Responsibilities

• Set the product direction by defining the strategy and priorities across a suite of internal and external‑facing tools and backend services that drive the operations of BlinkRx.
• Lead the roadmap for external system integrations.
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.

Qualifications

• 3+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
• Proven experience defining and shipping AI/ML‑powered product features, such as conversational AI, copilots, automation, or decision‑support systems. Ability to translate existing workflows into intelligent AI journeys that improve agent efficiency, reduce handle time, and enhance customer experience.
• Demonstrated ability to partner cross‑functionally with engineering, data science, compliance, legal and operations to define AI requirements, validate models, and implement monitoring frameworks. Track and optimize KPIs such as call resolution rate, prior authorization turnaround, medication access speed, patient satisfaction (CAHPS/CSAT), and regulatory adherence.
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
• A track record of delivering high‑quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
• Familiarity with internal tooling, workflow automation, or logistics software preferred.

Ideal Candidate

• Prior experience in Pharmacy Revenue Cycle Management (RCM)—clearinghouses, PA workflows, payer connectivity, eligibility, claims.
• True 0→1 product scope, hungry to build something from scratch with a small, sharp team.
• Ability to stretch into programmatic components, financials and customer engagement for overall product success as needed.
• Prior Pharmacy Program Management experience is transferable.
• Prior Pharmacy operations and Ops Excellence experience is transferable.

Equal Opportunity Statement

Blink Health is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.