Sr. Product Designer, Merchant AI-first Support

Pinterest; San Francisco (CA); Hybrid; USD 132,000 - 273,000; Full time

Job summary

Pinterest is seeking a senior product designer to own Merchant AI Assistant experiences within Pinterest Business Assistant workflows. You will drive end-to-end design for onboarding, catalog health, and Catalog Enhance, shaping how merchants interact with AI-powered tools.

Ideal candidates will have 5+ years of product design experience, a design degree or equivalent, and a strong track record in AI-driven UX.

Qualifications

• 5+ years of product design experience or equivalent.
• Bachelor’s degree in design or equivalent.
• Experience designing AI or conversational experiences.
• Proven ability to partner with product, engineering, research, data and platform teams.
• Strong communication skills to translate ambiguous needs into clear, scalable experiences.

Responsibilities

• Lead end-to-end design for Merchant AI Assistant experiences across Pinterest Business Assistant workflows, including onboarding, catalog health, and Catalog Enhance.
• Define cohesive patterns that connect conversational AI with contextual product experiences, helping merchants understand priorities and complete meaningful actions.
• Partner with Product, Engineering, Research, Data Science, Content Design, and the Orchestrator team to build scalable, trustworthy AI experiences.
• Use merchant research, product data, evaluations, and experimentation to improve subagent guidance, prompts, and end-to-end workflows.
• Shape the vision and scaling strategy for Catalog Enhance, helping merchants improve product data quality and discoverability on Pinterest.

Skills

Product design

Systems thinking

AI/conversational design

Cross-functional collaboration

Research & prototyping

Education

Bachelor's degree in design or equivalent

Job description

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

This role sits at the intersection of advertiser experience and ad creative, owning the tools and workflows that help advertisers create, manage, and optimize the right ad for the right Pinner at scale. You’ll shape how creative assets are uploaded, organized, and activated across campaigns, including new AI‑powered and automated solutions. Your work will directly impact how efficiently advertisers of all sizes can create on‑brand, high‑performing campaigns, and will be a key driver of Pinterest Ads revenue growth.

What you’ll do:

• Lead end-to-end design for Merchant AI Assistant experiences across Pinterest Business Assistant workflows, including onboarding, catalog health, and Catalog Enhance.
• Define cohesive patterns that connect conversational AI with contextual product experiences, helping merchants understand priorities and complete meaningful actions.
• Partner with Product, Engineering, Research, Data Science, Content Design, and the Orchestrator team to build scalable, trustworthy AI experiences.
• Use merchant research, product data, evaluations, and experimentation to improve subagent guidance, prompts, and end‑to‑end workflows.
• Shape the vision and scaling strategy for Catalog Enhance, helping merchants improve product data quality and discoverability on Pinterest.

What we’re looking for:

• Experience designing complex B2B, commerce, merchant, or advertising products; familiarity with catalog management or AI-powered tools is a plus.
• Strong product discovery and systems‑thinking skills, with the ability to translate ambiguous customer needs into clear, scalable experiences.
• Experience designing AI or conversational experiences, including thoughtful approaches to trust, guidance, error recovery, and human control.
• Proven ability to partner across product, engineering, research, data, and platform teams to influence direction and ship high‑quality work.
• Comfort with ambiguity, a bias for action, and strong communication skills for explaining complex technical concepts and design tradeoffs.
• Leverage AI tools for research, analysis, and prototyping to drive high‑velocity product outcomes.
• Bachelor’s degree in design, a related field, or equivalent experience.
• 5+ years of product design experience or equivalent.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In‑Office Requirement Statement:

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day‑to‑day can vary based on the needs of each organization or role.
• This role will need to be in the office for in‑person collaboration 1‑2 times every 6‑months and therefore can be situated anywhere in the country.
  

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$132,415—$272,619 USD

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition or genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.