Sr. Product Analyst - IT

Constellation; Kennett Square (Chester County); On-site; USD 114,000 - 127,000; Full time

Job summary

Constellation is seeking a Senior Product Analyst to lead full product lifecycle support for assigned applications and systems. You will handle daily production support, technical troubleshooting, incident and change management, and translate business needs into functional configurations and designs.

You will coordinate with teams, manage releases, and guide IT project activities while driving continuous improvement and reliable delivery in a collaborative environment.

Qualifications

• Bachelor's degree in Computer Science or related discipline, or equivalent experience.
• 5–8 years of product development, product management, business analysis experience or 9–12 years relevant work experience.
• Strong communication skills (written & verbal) and ability to collaborate with remote teams.
• Experience with Agile methodologies and IT project management.

Responsibilities

• Lead full product lifecycle support for assigned applications and systems.
• Provide production support, troubleshooting, incident, problem, and change management.
• Coordinate integrations and middleware dependencies; oversee testing and release cycles.
• Engage with teams and contractors; drive stable operation and continuous improvement.
• Apply DevOps practices to improve delivery and quality.

Skills

Communication skills

Agile

Stakeholder management

Problem-solving

IT project management

Education

Bachelor's degree in Computer Science or related discipline

Tools

C#

.NET

ASP

API design

Cloud architectures

VMs/servers

Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

TOTAL REWARDS

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program, comprehensive medical, dental and vision benefits, including robust wellbeing programs, disability and life insurance benefits, paid time off for vacation, holidays, and sick days, and much more. Expected salary range of $114,300 to $127,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose Of Position

The Senior Product Analyst leads full product lifecycle support for assigned applications and systems, covering daily production support, technical troubleshooting, incident, problem, and change management, and translating business needs into functional configuration and solution design. They solve and remediate complex software and systems issues across technical domains, manage release and configuration processes. Technical lead of new solutions, coordinating integrations and middleware dependencies, manage testing and release cycles. This role will actively engage and collaborate across teams while overseeing tasks of assigned analysts or contractors. The role operates independently under the general guidance of a Manager or Project Manager, ensuring stable operation, quality delivery, automation, and continuous improvement.

Primary Duties And Accountabilities

• Work with other product team members to determine how to achieve team goals through a clear understanding of business needs and expected outcomes
• Deliver application and/or infrastructure solutions to meet expected business outcomes by 1) assisting in planning work activities, 2) analyzing requirements, designing and building Software solutions, and 3) enhancing, maintaining or supporting existing products and processes to meet team goals and metrics
• Maintain and enhance engagement with business partners and other stakeholders; manage scope and expectations with stakeholders
• Identify and implement continuous improvements associated with the platform to support effortless customer experiences
• Develop and maintain technical capabilities within supporting discipline or function (including best practices)
• Review estimates of specific solutions to ensure time, cost and design meets the needs of the business.
• Participates in strategic product planning meetings for insight on risk, cost vs. benefit, impact
• Apply DevOps practices to troubleshoot, debug, and resolve software defects while supporting reliable application delivery
• Provide technical and professional leadership for assigned projects while identifying opportunities to improve existing processes and support effective delivery.

Minimum Qualifications

• Bachelor's degree in Computer Science or related discipline and 5 - 8 years of experience (product development, product management, business analysis) or 9 - 12 years relevant work experience
• Excellent communications skills (written & verbal)
• Ability to work with remote team members and/or stakeholders
• Ability to build strong relationships with team members and business stakeholders
• Strong knowledge of business practices and processes in application/product support.
• Strong understanding of, and demonstrated ability to implement and utilize Agile
• Strong problem-solving skills and analysis ability
• Experience leading small IT Projects or sub-teams and knowledge of IT project management in correlation to the product line
• Manage software support contracts for area of responsibility
• Maintain and enhance engagement with business and IT partners

Preferred Qualifications

• Programming / scripting (e.g., C#, .NET, ASP)
• API design, development, frameworks, and management
• Physical and VM server configuration and monitoring
• Cloud (SaaS/PaaS/IaaS) architecture and monitoring
• Core network services Network and Firewall (IP, DNS, DHCP)