Sr. Process Specialist - Vendor Management (Starlink)

Spacex; Redmond (WA); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Healthcare (medical, vision, dental)

401(k) plan

Stock or long-term incentives

Paid time off and holidays

Employee shuttle

Job summary

SpaceX in Redmond, WA seeks a Vendor Manager for Starlink installer partnerships. You will own the regional installer network, manage key relationships, negotiate deals, and ensure SLA adherence to drive on-time installations and customer satisfaction.

The role requires 5+ years in vendor management or related fields, with strong Excel/SQL/Power BI skills and a proven ability to manage budgets and cross-functional teams.

Qualifications

• Bachelor’s degree in engineering, business, or a related discipline.
• 5+ years vendor management / procurement / partnerships experience.
• 2+ years post onboarding vendor relationship management.
• 7+ years vendor management / procurement / channel partnerships in consumer electronics, telecom, or tech.
• Proven ability to hold vendors to SLAs and recover underperforming partners.
• Experience owning P&L, regional budget, or similar commercial target.
• Strong relationship-building, influence, and negotiation skills.
• Experience launching and scaling new products or services internationally.

Responsibilities

• Own the health of the authorized installer network in your region and manage key partnerships.
• Identify and establish partnerships with authorized installers aligned with business needs.
• Negotiate and close partnership deals as coverage and capacity require.
• Hold vendors to SLAs and drive corrective actions when needed.
• Own quarterly regional budget, including partner spend and capacity planning.
• Lead weekly metrics reviews covering take rates, installations, and customer sentiment.

Skills

Vendor management

Procurement / sourcing

Channel partnerships

Contract management

Omnichannel sales

Vendor relationship management

P&L ownership / regional budgets

Relationship-building

Negotiation

Education

Bachelor’s degree in engineering, business, or related discipline

Tools

Microsoft Excel

SQL

Power BI

Job description

Redmond, WA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink is a revolutionary satellite constellation, delivering low‑latency broadband internet around the world and bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Starlink Installer team is seeking a Vendor Manager to own the authorized installer network for their region — building durable partner relationships, holding vendors to performance, and driving the operating cadence that keeps installations on time and customers satisfied.

This role will include some sourcing and partner onboarding, but the long‑term focus is vendor management: developing installer partners, enforcing SLAs, owning quarterly regional budgets, and running a weekly metrics review that includes customer sentiment. The ideal candidate has a strong background working with service‑providing vendors in consumer electronics, telecommunications, or technology, and a track record of building strategic channel partnerships — not just closing deals, but staying in the relationship and driving results after the ink is dry.

Success will require systems thinking, commercial judgement, and excellent communication skills. This is a special opportunity to work at the cutting edge of satellite technologies with a world‑class team focused on connecting the unconnected.

RESPONSIBILITIES

• Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
• Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
• Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
• Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
• Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
• Monitor partner service quality and ensure compliance with company standards and customer expectations
• Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
• Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
• Provide training and resources so partners can install product effectively and consistently
• Collaborate with cross‑functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

BASIC QUALIFICATIONS

• Bachelor’s degree in engineering, business, or a related discipline
• 5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
• 2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers

PREFERRED SKILLS AND EXPERIENCE:

• 7+ years of experience in vendor management, procurement/sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology
• Demonstrated success holding vendors to SLAs and recovering underperforming partners
• Experience owning a P&L, regional budget, or similar commercial target
• Strong relationship‑building skills with a proven ability to influence external partners and internal stakeholders
• Experience developing vendors or building sales/service channels in international or multi‑region markets, with a track record of launching and scaling new products or services
• Comfort running a recurring operating review (weekly/monthly metrics, customer sentiment, action tracking)
• Independently motivated, with a demonstrated track record of project and partner ownership
• Strong interpersonal, presentation, communication, and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Strong proficiency using Microsoft Excel, SQL, and/or Power BI

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other SpaceX offices, partner sites, and customer locations as needed; up to 25%

COMPENSATION AND BENEFITS:

Pay Range: Level 3: $115,000.00 - $165,000.00

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives, in the form of company stock or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.