Sr Principal Technical Support Engineer

FormFactor, Inc.; Livermore (KY); On-site; USD 136,200 - 178,815; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability coverage

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off

Quarterly profit‑sharing bonuses

Flexible spending or savings accounts

Job summary

FormFactor, Inc. in Livermore, CA seeks a Sr Principal Technical Support Engineer for probe cards to provide expert technical support and drive product improvements.

You will troubleshoot electrical and mechanical issues, perform RCA, collaborate with engineering and field teams, and provide onsite customer assistance as needed. Mandarin or Korean skills are a plus.

Qualifications

• Minimum 8 years of related experience with a Bachelor’s degree; or 6 years with a Master’s; or a PhD with 3 years experience.
• Equivalent experience accepted by the company.
• Experience with FormFactor probe cards or similar technologies preferred.

Responsibilities

• Provide on-site and remote technical support for probe card products in production environments.
• Diagnose and resolve electrical, mechanical, and process-related issues affecting probe card performance.
• Perform root cause analysis (RCA) using ATE data, measurements, microscopy and wafer-sort data.
• Develop deep expertise in FormFactor probe technologies and guide setup, optimization, and maintenance.

Skills

Analytical

Communication

Data Analysis Tools

Debugging

Electrical Measurements

Korean Language

Mandarin Chinese Language

Microsoft Office

Probe Cards

Probe Stations

Wafer Probing

Wafer Sort

Working in a Fast‑Paced Environment

Customer-Focused

Education

Bachelor’s degree in related field

Master’s degree or PhD in related field

Tools

Automatic Wafer Prober

Job description

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge.

The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift

The regular hours for this position are day shift.

Job Description

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor’s advanced probe card products used in semiconductor wafer testing. This role serves as a key interface between customers, product engineering, manufacturing, and field service teams to ensure optimal performance, fast issue resolution, and continuous product improvement. The ideal candidate combines deep knowledge of semiconductor test processes, probe card technology, and strong customer engagement skills. Hands‑on mechanical ability and wafer prober operation skills for occasional on‑site customer support is highly desirable. Ability to speak Mandarin or Korean is a plus.

Customer Technical Support

Provide technical support for probe card products in production environments Diagnose and resolve electrical, mechanical, and process‑related issues impacting probe card performance Support customers having Yield excursions, Electrical continuity issues, Contact problems (MEMS probe alignment, wear, contamination), and Parametric anomalies during wafer sort. Act as primary escalation points for complex technical issues.

Failure Analysis & Debug

Perform root cause analysis (RCA) on probe card failures using: ATE (Automated Test Equipment) data. Electrical measurements. Microscopy and inspection tools. Interpret wafer sort data to identify probe‑related anomalies. Collaborate with FA lab to drive corrective actions.

Product & Process Expertise

Develop deep expertise in FormFactor probe technologies (e.g., MEMS, cantilever, vertical probes). Provide guidance on: Probe card setup and optimization, Overdrive, contact force, and cleaning cycles, and Alignment procedures and maintenance practices. Support new product introductions (NPI) and customer qualifications.

Cross-Functional Collaboration

Work closely with Product engineering (design improvements), Manufacturing (process feedback, yield learning), and Field service teams (onsite troubleshooting). Drive corrective and preventive actions (CAPA). Participate in engineering change requests (ECR/ECO).

Onsite & Remote Support

Provide onsite support at customer fabs and OSATs when required Conduct technical reviews and troubleshooting sessions with customers Deliver training on probe card operation, maintenance, and best practices Data Analysis & Reporting.

Data Analysis & Reporting

Analyze large datasets from wafer test systems to identify trends and issues Create detailed technical reports, dashboards, and failure summaries Track key metrics such as Contact resistance, Yield loss attributable to probe cards, and MTBF (Mean Time Between Failures).

Preferred Qualifications

• Experience with FormFactor probe cards or similar technologies.
• Knowledge of advanced nodes (e.g., FinFET, 5nm/3nm processes).
• Experience supporting high-volume manufacturing (HVM).
• Familiarity with yield engineering and test optimization.
• Prior field application or customer-facing experience.
• Automatic Wafer Prober user experience.
• Hands‑on mechanical assembly / electrical debug experience.

Skills

• Analytical Analysis
• Clean Room Environment
• Communication
• Customer‑Focused
• Data Analysis Tools
• Debugging
• Electrical Measurements
• Korean Language
• Mandarin Chinese Language
• Microsoft Office
• Probe Cards
• Probe Stations
• Problem Solving
• Semiconductors
• Wafer Probing
• Wafer Sort
• Working in a Fast‑Paced Environment

Education & Experience

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience

Required Pay Range

$136,200.00 - $178,815.00

Pay Range Explained: This role in Livermore, California pays between $136,200.00 and $178,815.00 per year, depending on your experience, skills, and background. Pay may vary in other locations.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability coverage
• 401(k) with company match
• Employee stock purchase plan (ESPP)
• Paid time off
• Quarterly profit‑sharing bonuses
• Flexible spending or savings accounts

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote‑eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote‑eligible only when it is listed as "Remote" in the job location.

Our Mission

We enable our customers to revolutionize semiconductors with advanced packaging bringing tomorrow's electronics to life.

Our Values

The values were collaboratively created to reflect the essence of who we are as a company and as a team of people. The values are created for us, by us. Our people designed the FORM acronym and imagery as a constant reminder to live these values daily. Together, we embrace these guiding principles, fostering a positive and united environment for all. Focus on the Customer Ownership & Accountability Respectfully & Effectively Communicate Motivate & Develop People Learn more by visiting HERE.