Sr. Practice Assistant

Brigham and Women's Hospital; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Sr. Practice Assistant to coordinate patient scheduling and support seamless clinic operations within Mass General Brigham's Cancer Institute setting.

You will work closely with clinical and administrative teams to ensure efficient access to care, accurate records, and a positive patient experience, while handling routine inquiries and triaging as needed.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.

Responsibilities

• Coordinate patient scheduling and access within the clinic.
• Assist callers with routine inquiries and triage matters.
• Manage scheduling, check-in and check-out duties and related processes.
• Process patient billing forms and scan documents to EPIC medical record.
• Serve as Super User for scheduling, registration and billing systems.

Skills

MS Office proficiency

Strong technology skills

Education

High School Diploma or Equivalent

Can this role accept experience in lieu of a degree? No

Tools

Outlook

Word

Excel

PowerPoint

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Cancer Institute (MGBCI) is growing rapidly, and we’re seeking dedicated Sr. Practice Assistants to join our team at Brigham & Women's Hospital. This is an exciting opportunity to play a vital role in the patient care experience at one of the nation’s leading academic medical centers.

As a Sr. Practice Assistant, you’ll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support.

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Additional responsibilities as assigned.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

3-5 years office experience required

Knowledge, Skills And Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.