Sr. Phlebotomy Supervisor

Quest Diagnostics; Wallingford (CT); On-site; USD 69,900 - 125,900; Full time

Benefits offered by this job

Medical benefits from Day 1

401(k) with match

Annual incentive plan

Career advancement opportunities

Job summary

Quest Diagnostics in Wallingford, CT seeks a Sr. Phlebotomy Supervisor to lead day-to-day phlebotomy operations, coach staff, and ensure quality across the territory. Monday–Friday, 8:00 AM–5:00 PM with rotational weekends; travel 1–2 days monthly.

Salary range $69,900–$125,900 with eligible annual bonus based on performance. Qualifications include a Bachelor’s degree (preferred), 3+ years supervisory experience, and 5+ years in phlebotomy or health care.

Qualifications

• Minimum 3 years supervisory experience.
• 5+ years’ experience in phlebotomy, laboratory, or other health care environment.
• QMS/Project management experience.
• Demonstrated leadership experience.
• Keyboard/data entry application; PC experience.
• Customer service in a service environment.

Responsibilities

• Act as Territory Manager in their absence to ensure efficient day-to-day operations of all Phlebotomy Services in the territory.
• Onboard and coach new supervisors; provide mentorship.
• Coaching, mentoring, and project facilitation as needed.
• Travel to territory at least 1–2 days per month.
• Participate in interview and selection for territory supervisors.
• Drive Everyday Excellence and support the team.
• Promote Quest Diagnostics values and behaviors.
• Manage department budgets and costs; track overtime.
• Lead cross-functional projects; may present findings.
• Implement SOPs for phlebotomy services.
• Ensure licensure requirements are met with QA and Medical Director.
• Perform site visits and QA audits; prepare reports.

Skills

Leadership

Communication

Organization

Multitasking

PC skills

MS Office

Decision making

Education

Bachelor’s Degree (Preferred)

High School Diploma or Equivalent (Required)

Tools

MS Office

PC/Data entry

Job description

Job Description

Sr. Phlebotomy Supervisor – Wallingford, CT (Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends). Pay range: $69,900 - $125,900/year. Salary based on skills, training, experience, education, and certifications. Eligible for an annual performance bonus.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well‑being programs
• Annual no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Act as Territory Manager in their absence to ensure efficient day‑to‑day operations of all Phlebotomy Services in the territory.
• Work closely with the Territory Manager during the onboarding process for all newly hired supervisors; provide peer mentorship and guidance.
• Conduct coaching/mentoring and project facilitation/execution based on the needs of the territory and/or region.
• Travel/visit territory at least 1–2 days per month.
• Participate in the interview and selection process for all territory supervisors.
• Assist the territory manager as needed to drive Every Day Excellence.
• Demonstrate and promote Quest Diagnostics behaviors and values to contribute to overall vision, goals, and strategy.
• Ensure fiscal responsibilities of the department are met; implement cost containment programs, manage overtime, participate in standardization initiatives, and assess capital expenditures.
• Analyze and manage a departmental budget for manpower and operational costs.
• Organize and lead projects within the workgroup and with cross‑functional groups; may be required to give presentations.
• Implement SOPs for phlebotomy services per Quest Diagnostics guidelines.
• Ensure all federal, state, and local licensure requirements are met, working with QA and Medical Director offices.
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites; document findings and conduct QA audits.
• Prepare month‑end reports.
• Investigate, resolve, and respond to internal and external customer complaints efficiently using Everyday Excellence Principles.
• Supervise, train, coach, and develop new employees and all staff on job duties, compliance, and annual competency requirements.
• Prepare employee schedules, monitor attendance and performance, maintain adequate coverage, and provide corrective action as required; administer annual performance appraisals.
• Oversee inventory processes for supervised facilities.
• Relocate/open/close PSCs and IOPs as needed.
• Participate in the interview, selection, and hiring of new employees that demonstrate Quest behaviors.
• Establish and cultivate an inclusive, motivational, enabling, and performance‑oriented work environment through engagement, collaboration, and transparent communication.
• Drive continuous process improvement locally by engaging employees to implement ideas that simplify and improve work.
• Maintain excellent organization, communication, and interpersonal skills; be agile in managing concerns of internal and external customers and employees.
• Communicate and interact regularly and transparently with employees; disseminate information promptly.
• Ensure required trainings are completed by self and staff to meet deadlines (e.g., Compliance, Safety, Safe Driver).
• Ensure accuracy of invoice and expense coding and associated records.
• Ensure accuracy of payroll and associated records.
• Properly maintain required records and documentation.
• Know, understand, and comply with company and departmental policies, protocols, and procedures, including Safety, Compliance, and Quality Assurance.
• Demonstrate organizational commitment.
• Ensure all employees meet driving requirements on company business.
• Perform all other duties as assigned within the scope of the position.

Qualifications

Preferred Work Experience

• Minimum 3 years supervisory experience.
• 5+ years’ experience in phlebotomy, laboratory, or other health care environment.
• QMS/Project management experience.
• Demonstrated leadership experience.
• Keyboard/data entry application; PC experience.
• Customer service in a service environment.

Physical And Mental Requirements

• Position requires travel.
• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.

Knowledge

• Ability to communicate effectively in English.

Skills

• Flexible and available based on staffing requirements (weekends, holidays, on‑call, overtime).
• Valid driver license with clean driving record.
• Good organization, communication, and interpersonal skills.
• Ability to handle multiple priorities in a high‑volume setting.
• PC skills, MS Office applications.
• Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education

• Bachelor’s Degree (Preferred).
• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana; Preferred).

Competencies

• Creativity
• Cross‑functionality
• Delegation
• Expense Management
• Individual Development
• Interpersonal Savvy
• Listening
• Organizing
• People Management
• Process Management
• Project Management
• Promotes Development
• Time management

Work Requirements

• Travel Required.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.