Sr. Personal Financial Representative (Sr. Personal Banker)

Gesa Credit Union; Spokane (WA); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

Competitive pay

Insurance (Medical, Dental, Vision, &

401(k) Match

Tuition Assistance

Job summary

Gesa Credit Union is seeking a Sr. Personal Financial Services Representative to deliver exceptional member service, open accounts, process loans, and support branch leadership. The role covers consumer and specialty accounts with notary duties, and mentoring for new PFRs.

You will engage with members, deepen relationships, handle complex transactions, and assist in branch audits and certifications, while maintaining regulatory compliance and high service standards.

Qualifications

• Experience in lending and opening accounts.
• Sales or relationship-building experience.
• Cash handling experience preferred.
• Notary Public.

Responsibilities

• Provide exceptional member service and establish new member relationships.
• Open consumer deposit accounts, take and process loans, perform account maintenance.
• Open and manage specialty accounts (IRAs, HSAs, trusts, etc.).
• Assist in training and mentoring junior staff.

Education

High School Degree or equivalent

Job description

Take a leap and join our team!At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.Get to know us: About - Gesa Credit UnionRole Summary:The Sr. Personal Financial Services Representative (PFR) is an experienced, journey level, Personal Financial Services Representative that provides exceptional member service as they establish new member relationships, open consumer deposit accounts, take, process, and close loans, perform account maintenance, and serve as a Notary Public. The Sr. PFR is also proficient with Business, IRA, Deceased Owner, Specialty, and other complex accounts. The Sr. PFR is proficient with Branch Certifications and will act on the behalf of branch leadership in their absence. The Sr. PFR uses their experience and in-depth knowledge to serve as a mentor that helps train new PFRs. Additionally, the Sr. PFR can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, and PFR. The Sr. PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.What You Will Be Doing:Provide exceptional member service to all whom we serveSolve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns.Have a core understanding of financial literacy and, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and proceduresOffer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriateMake outbound calls to members for the purpose of establishing, growing, and nurturing member relationshipsEnsure branch equipment is always working properly and escalates non-repairable issues to leadershipUnderstands, discusses, and opens business accounts, deceased-owner accounts, and other complex accounts and distributionsDiscusses, gathers, and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.Mentor and help train new PFRs and MSAsProficient at understanding and completing branch audits and certificationsActs as a delegate in the absence of the Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team LeaderFluidly transition between tasks as an MSA, Sr. MSA, or PFRAssist non-members with establishing membershipAccurately take consumer lending applications, review credit reports, submit loan documentation, and close loansDiscusses IRAs and HSAs with members and non-members and meets predetermined goalsProcess international and domestic wire requestsActs as a Notary Public and performs notarial services in accordance with state regulations and credit union policiesObserve and monitor cash activity to ensure the branch and Team Members are following established cash limitsOpens consumer deposit accounts and consumer account maintenanceAble to place cash orders, supply orders, balance vault cash, and maintain ATMsReview and process overrides/approvals within authority while minimizing riskAssist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reportsPerform transactions and service requests on member accounts in an accurate and timely mannerAccurately follow all cash handling procedures and balance cash drawer at the end of every shiftIssue, record, and file monetary instruments and reports in accordance with the Bank Secrecy ActAssist members with Digital Banking enrollment, navigation, resets, and maintenanceAssist members with complex and sensitive fraud disputesAbout You:Professional written and verbal communicationMake sound decisions that minimizes risk in a timely mannerAbility to ask open-end and clarifying questions to understand member needs and deepen relationshipsDisplay professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadershipRespect and support all areas of diversity in the workplace and our membershipComplete assigned training programs in timely and accurate mannerParticipate in and support a team environmentMeet or exceed established service levels, job performance, and organizational goalsConstantly adapt to changing priorities with a positive attitudePerform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.Exercises the utmost discretion and sensitivity when assisting with member transactions.What You Will Need:Education: High School Degree or equivalent requiredExperience:Lending and account opening experience requiredSales/relationship building experience requiredCash handling experience preferredAt least one year of customer service experience preferredNotary PublicDemonstrate and support credit union values and service standardsAttend and engage in community events on behalf of the credit unionMaintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirementsDemonstrate a high level of personal integrity and ethicsReport for work on time and maintain a schedule of regular attendanceSome travel may be requiredProficient with varying levels of technologyOur Team Member Value Proposition:In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:Competitive PayMedical, Dental, Vision, and Life Insurance20 days/year of Paid Time Off – Plus 10 Paid Holidays!401(k) MatchIncentive ProgramTuition Assistance and Student Loan RepaymentCommuter BenefitsPaid Time Off to Volunteer in the CommunityProduct discountsEngaging Work EnvironmentRewards and Recognition ProgramsFull Salary Range:$20.00-$33.07While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at [phone] or [e-mail] to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.Equal Employment Opportunity (gesa.com)