Sr. Patient Services Representative

UT Southwestern Medical Center; Dallas (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PPO medical plan

100% preventive healthcare

Paid Time Off

Retirement Programs

Paid Parental Leave

Wellness programs

Tuition Reimbursement

Descripción de la vacante

UT Southwestern Medical Center in Dallas seeks a Senior Patient Services Representative to promote quality patient care, safety, and service. You will coordinate training with the Training Supervisor, assign tasks, and ensure staff readiness across sites.

The role requires a high school diploma or GED, at least 1 year of customer service, CPR certification within 90 days, and a willingness to obtain CPR if needed.

Formación

• High School Diploma or GED.
• 1 year of customer service experience.
• Incumbent must obtain CPR certification within 90 days of employment; CPR certification must be current for duration of employment.
• Six (6) months of experience as a Patient Services Representative preferred.

Responsabilidades

• Trains and coordinates site-specific training for Patient Services Representatives.
• Plans, monitors, and directs Patient Services Representatives at assigned site in the absence of the Lead Patient Services Representative.
• Reviews accuracy of work and assigns tasks to staff.
• Works with Training Supervisor to ensure training needs are met and resolves problems; communicates changes effectively.
• Provides welcoming presence at entrances and assists patients, families, and guests.
• Responds to inquiries from patients or staff and guides them to health care services and facilities.
• Keeps current on campus information to answer phones and provide information as required.
• Interacts respectfully with emotionally distressed patients and families and coordinates services with other departments.
• Performs other duties as assigned.

Conocimientos

Customer service

Educación

High School Diploma or GED

Herramientas

CPR certification

Descripción del empleo

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

As a Senior Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

EXPERIENCE AND EDUCATION

Required Education

• High School Diploma or GED

Experience

• 1 year of customer service experience

Licenses and Certifications

• Incumbent must obtain CPR certification within 90 days of employment within 90 Days and CPR certification must be current for duration of employment within department

Preferred Experience

• Six (6) months of experience as a Patient Services Representative preferred

JOB DUTIES

In coordination with the Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. In the absence of the Lead Patient Services Representative; plans, monitors, and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed.

Works closely with Training Supervisor to ensure all training needs are met, and works to solve specific problems either on a one to one basis or in a group setting.

Builds solid working relationships with all Patient Service Representatives. Responsible for all on the job training of Patient Service Representatives at their assigned site.

Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgement, uses discretion to make decisions or seeks advice from the Training Supervisor. Communicates changes effectively, prepares and supports those affected by change.

Responsible to coordinate with other Senior Patient Representatives to ensure consistent training practices policy enforcement at all locations.

Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair/gurney assistance, ensuring patient comfort and safety at all times.

Seeks to understand the needs of the internal and external customers meeting and exceeding those needs. Serves as a liaison between parents, their families, friends and our medical staff.

Responds to patients or staff inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).

Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members. Assists with arranging for services requested by patients, family or internal customers by working with other departments.

Performs other duties as assigned.

SECURITY AND EEO STATEMENT

SecurityThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEOUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.