SR. PATIENT EXPERIENCE MANAGER MID- SOUTH REGION

Compass Group USA; Johnson City (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Commuter Benefits

Job summary

Morrison Healthcare, a Compass Group company, is seeking a Regional Patient Experience Manager to lead patient experience initiatives across the Mid- South region in partnership with unit leadership. The role focuses on improving patient satisfaction, account retention, and financial performance while upholding service excellence.

You will collaborate with the National Director and other regional managers, conduct on-site audits, support HR planning, and coach on-site Patient Experience leaders

Qualifications

• Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business.
• 5–7 years experience in service-oriented operations; hospitality/healthcare experience preferred.
• Good coaching and on the job training skills; strong organizational abilities.
• Proficient in Windows-based Office apps (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Tracks financial incentives, penalties, and reporting related to patient satisfaction.
• Maintains client satisfaction to support account retention.
• Assists in developing and monitoring department patient satisfaction action plans.
• Increases regional patient satisfaction performance via initiatives and marketing.
• Conducts on-site audits of high incentive/high risk accounts for Compass strategies.
• Collaborates with National Director and other Regional Managers on trends and goals.
• Assists Sales in bid and selling processes; visits priority accounts.
• Supports HR staffing planning and selects on-site Patient Experience leaders.
• Works with management to implement regional patient experience plan for service.

Skills

Coaching

Organizational skills

Multi-tasking

Budgeting skills

Education

Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

SR. PATIENT EXPERIENCE MANAGER MID- SOUTH REGION

• We are hiring immediately for a Manager, Patient Experience.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Job Summary:

Working as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.

Key Responsibilities

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance

Maintains and supports client satisfaction at a level that ensures account retention

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies

Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress

Assist with Sales VP and/or Sales Directors in the bid and selling process as required

Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs

Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels

Interviews and assists in the selection of on-site Patient Experience leaders

Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation

Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth

Preferred Qualifications:

Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience

5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Exhibits initiative, responsibility, flexibility and leadership

Fiscal and budgetary skills

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
Job Segment: Chef, Culinary, Hospitality