Sr. Patient Access Rep: OLGMC ED

ochsner; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health in Louisiana is seeking an experienced customer service focused team member to assist patients and guests, by telephone or in person, through their medical experience. You will explain insurance benefits, collect co-pays, deductibles, and self-pay amounts, and help with registration and scheduling.

The role requires at least 3 years in a hospital or medical office customer service, strong data entry and Windows skills, and excellent verbal/written communication.

Qualifications

• Minimum 3 years of experience in hospital, clinic, medical office or related customer service.
• High School diploma required; Associates degree preferred.
• Proficient with data entry and Windows applications.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide excellent customer service to patients, guests, family members and employees and communicate throughout their medical experience.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, informing patient of financial responsibility.
• Researches and resolves issues impeding registration, scheduling or billing with the team.
• Monitors productivity and accuracy and assists team with issues identified.

Skills

Data entry

Windows applications

Verbal communication

Written communication

Interpersonal skills

Education

High School diploma

Associates degree (preferred)

Tools

Windows

Registration software

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling; monitors team productivity/accuracy and works with team members on any issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Schedule

Evening Shift 3pm -11:30 pm includes Nights, Weekend and Holidays

Education

Required - High School diploma or equivalent; additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Preferred - Associates degree

Work Experience

Required - Minimum of 3 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills

Job Duties

• Provide excellent customer service to all patients, guests, family members and employees and effectively communicating with patients throughout their medical experience
• Performs daily operations activities such as: ensures accurate and timely collection of all data and required forms necessary for the processing of charges/claims, and ultimately, the receipt and processing of payments owed to the company.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility.
• Researches and resolves any issues impeding the efficient and effective registration of accounts; working with team on quality assurance scores to improve accuracy and by monitoring the workques for those accounts.
• Researches and resolves complaints regarding customer service, registration, authorization or scheduling.
• Monitors and maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity. Monitors team member productivity/accuracy and works with team members on any issues identified.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compl